JMJulia M
@juliam
Experienced translator and customer support specialist in trading.
BelarusWhat I'm looking for
My name is Юлия Марцинкевич, and I bring over 14 years of diverse experience in translation, customer support, and trading. Currently, I work as a broker at Eurotrader, where I provide user support in multiple languages and conduct KYC checks. My passion for cryptocurrency has driven me to gain extensive knowledge in buying, selling, and trading digital assets.
Throughout my career, I have held various roles, including customer support manager at Novakid School and translator for several companies. I am proficient in English, Polish, and French, which allows me to communicate effectively with international clients. My experience in the cryptocurrency sector has equipped me with the skills to navigate complex trading environments and provide comprehensive support to users.
I am eager to continue my professional development in the fields of trading and cryptocurrency, and I am particularly interested in roles that allow me to leverage my language skills and technical knowledge. I thrive in dynamic environments and am committed to delivering exceptional service to clients.
Experience
Work history, roles, and key accomplishments
User Support Specialist
Eurotrader
Oct 2024 - Present (9 months)
Provided user support in foreign languages related to trading. Conducted KYC verification for users. Wrote instructions and documentation.
AI Content Specialist
Maryadi
May 2024 - Aug 2024 (3 months)
Generated and edited text using AI tools like Chat GPT. Focused on creating and refining content with artificial intelligence.
Customer Support Manager
Novakid School
Oct 2023 - Apr 2024 (6 months)
Managed full-cycle customer support, addressing user inquiries and resolving issues. Translated documentation and worked with English, French, and Polish languages. Gained experience with school advertising, including placement and performance monitoring.
Customer Support and KYC
UAB “Ansvery”
Oct 2022 - Sep 2023 (11 months)
Provided full-cycle customer support for a crypto project, addressing user messages, problems, and questions. Interacted with payment systems and tracked crypto payments. Conducted KYC verification for users on the crypto platform.
Translator
OOO Netex
Apr 2022 - Jul 2022 (3 months)
Handled sales of car tires to clients in Europe. Provided technical support to users.
Translator and Executive Assistant
OOO Prototech
Aug 2019 - Dec 2021 (2 years 4 months)
Managed sales of trading software to company clients. Performed written translations of analytics and other texts into English and French. Conducted internet research, prepared presentations, and handled other tasks for the head.
Translator and Executive Assistant
OOO Vostok - Zapad
Oct 2007 - Sep 2012 (4 years 11 months)
Managed sales of precious metals and stones, performing oral and written translations. Included business trips to Africa and the UAE, reviewing translations by other team members, and handling various executive support tasks.
Education
Degrees, certifications, and relevant coursework
BUBelarusian State Economic University
Specialist Degree, World Economy and International Economic Relations
Studied World Economy and International Economic Relations. Gained knowledge in global economic trends, international trade, and economic policy.
Tech stack
Software and tools used professionally
Availability
Location
BelarusAuthorized to work in
Job categories
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