Open to opportunities

Julia M

@juliam

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Experienced translator and customer support specialist in trading.

Belarus

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What I'm looking for

I am looking for a role that challenges me and allows for growth in trading and customer support.

My name is Юлия Марцинкевич, and I bring over 14 years of diverse experience in translation, customer support, and trading. Currently, I work as a broker at Eurotrader, where I provide user support in multiple languages and conduct KYC checks. My passion for cryptocurrency has driven me to gain extensive knowledge in buying, selling, and trading digital assets.

Throughout my career, I have held various roles, including customer support manager at Novakid School and translator for several companies. I am proficient in English, Polish, and French, which allows me to communicate effectively with international clients. My experience in the cryptocurrency sector has equipped me with the skills to navigate complex trading environments and provide comprehensive support to users.

I am eager to continue my professional development in the fields of trading and cryptocurrency, and I am particularly interested in roles that allow me to leverage my language skills and technical knowledge. I thrive in dynamic environments and am committed to delivering exceptional service to clients.

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Experience

Work history, roles, and key accomplishments

Current

User Support Specialist

Current

Eurotrader

Oct 2024 - Present (1 year 1 month)

Provided user support in foreign languages related to trading. Conducted KYC verification for users. Wrote instructions and documentation.

Customer Support KYC Trading Documentation Communication Compliance

AI Content Specialist

Maryadi

May 2024 - Aug 2024 (3 months)

Generated and edited text using AI tools like Chat GPT. Focused on creating and refining content with artificial intelligence.

AI Tools Text Generation Content Editing Content Creation

Customer Support Manager

Novakid School

Oct 2023 - Apr 2024 (6 months)

Managed full-cycle customer support, addressing user inquiries and resolving issues. Translated documentation and worked with English, French, and Polish languages. Gained experience with school advertising, including placement and performance monitoring.

Customer Support English French Polish

Customer Support and KYC

UAB “Ansvery”

Oct 2022 - Sep 2023 (11 months)

Provided full-cycle customer support for a crypto project, addressing user messages, problems, and questions. Interacted with payment systems and tracked crypto payments. Conducted KYC verification for users on the crypto platform.

Customer Support KYC Cryptocurrency Payment Systems

Translator

OOO Netex

Apr 2022 - Jul 2022 (3 months)

Handled sales of car tires to clients in Europe. Provided technical support to users.

Translation Sales Technical Support European Market

Translator and Executive Assistant

OOO Prototech

Aug 2019 - Dec 2021 (2 years 4 months)

Managed sales of trading software to company clients. Performed written translations of analytics and other texts into English and French. Conducted internet research, prepared presentations, and handled other tasks for the head.

Translation English French Software Sales

Translator and Executive Assistant

OOO Vostok - Zapad

Oct 2007 - Sep 2012 (4 years 11 months)

Managed sales of precious metals and stones, performing oral and written translations. Included business trips to Africa and the UAE, reviewing translations by other team members, and handling various executive support tasks.

Translation Sales Precious Metals Precious Stones