VO

Open to opportunities

Valerie ochieng

@valerieochieng

Sales professional driving client growth through lead generation, relationship building, and digital communication solutions.

What I'm looking for

I’m looking for a client-focused role where I can drive sales and lead generation, improve communication outcomes, and use my customer support strengths to deliver practical digital and technology solutions that help businesses grow.

I’m a motivated, results-oriented sales professional with a strong interest in digital communication and technology solutions. I focus on engaging potential clients, understanding their business needs, and recommending practical options to improve communication and online presence.

Across customer-facing roles, I’ve built my ability to troubleshoot issues, explain services clearly, and protect customer trust. As a Customer Service Representative, I diagnosed common internet connectivity problems, guided customers through basic solutions, and escalated complex issues to the Network Operations team with timely follow-up.

I also bring a solid foundation in customer retention and informed decision-making. At LoanPesa, I supported loan applications and repayment guidance, resolved complaints professionally and confidentially, and educated customers on financial products while maintaining compliant records.

Now, I’m broadening my impact through coordination and internal support. As an HR Assistant and later an Administrative Manager, I help streamline operations, support onboarding and documentation, coordinate between departments, and contribute to smooth execution of projects—skills that strengthen how I lead and deliver for clients.

Experience

Work history, roles, and key accomplishments

NL

Current

Administrative Manager

Current

NaiTech Africa Limited

Dec 2025 - Present (7 months)

Coordinated daily administrative operations to ensure smooth office workflow and supported client onboarding by managing documentation for new projects and services.

Administrative Operations Client Onboarding Documentation Management Records Management Operational Support

QL

HR Assistant

Quick Fiber Limited

Jan 2024 - Oct 2025 (1 year 9 months)

Assisted with recruitment and HR documentation, maintained accurate employee records, and supported onboarding, internal communication, and employee engagement initiatives.

Recruitment support Job Posting Candidate Screening Interview Coordination Employee records management HR Documentation Onboarding Internal Communications Employee Engagement

QL

Customer Service Representative

Quick Fiber Limited

Mar 2023 - Dec 2023 (9 months)

Provided front-line customer support for internet services, diagnosing common connectivity issues, explaining service options, and escalating complex technical cases to the Network Operations team.

Customer Service Technical Support Customer Escalation Customer Experience Support

LL

Customer Support Specialist

LoanPesa Limited

Sep 2020 - Dec 2021 (1 year 3 months)

Assisted customers with loan applications and account inquiries, guided repayments, resolved complaints professionally, and educated customers on financial products while maintaining compliant records.

Loan Application Support Repayment Guidance Customer Education Financial Products Compliance

AA

Collection Agent

Apex Collections Africa

Jan 2020 - Aug 2020 (7 months)

Contacted clients with outstanding balances, negotiated repayment plans, maintained collection activity records, and ensured ethical and policy-compliant collection practices.

Collections Client Outreach Negotiation Record keeping Compliance

RA

Marketing Executive

Rahamax Adventures

Jan 2017 - Jan 2018 (1 year)

Supported clients with travel package planning and bookings, promoted tour services to prospective customers, and provided destination and itinerary planning support to drive repeat bookings and referrals.

Travel Package Promotion client support itinerary planning Referrals Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

MU

Moi University

Bachelor of Science in Entrepreneurship, Entrepreneurship

2014 - 2018

Earned a Bachelor of Science in Entrepreneurship at Moi University from 2014 to 2018.

SS

St. Mary's Mumias High School

Kenya Certificate of Secondary Education (KCSE), Secondary Education

2008 - 2012

Grade: B Plain (61)

Completed the Kenya Certificate of Secondary Education (KCSE) with a B Plain (61).

OS

Our Lady of Mercy Primary School

Kenya Certificate of Primary Education (KCPE), Primary Education

2001 - 2008

Grade: 361/500

Completed the Kenya Certificate of Primary Education (KCPE) with a score of 361/500.

Tech stack

Software and tools used professionally

Gmail

Make

Interested in hiring Valerie?

You can contact Valerie and 90k+ other talented remote workers on Himalayas.

Message Valerie

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!