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Tabitha Kyalo

@tabithakyalo

Business Development Executive at Coretec Solutions Africa, building client relationships and managing sales from prospecting to close.

Kenya

Message

What I'm looking for

I'm seeking an operations, customer success, or administration role where I can take ownership of processes and follow work through to completion.

At Coretec Solutions Africa, I identify business opportunities, manage the sales cycle from prospecting to contract signing, and support client onboarding and retention. I also prepare proposals and track pipeline and performance metrics.

At Copia Kenya, I helped reduce out-of-stock incidents by 20% through inventory management and replenishment strategies, and created product manuals and guides with the technical team. Earlier, I supported customers across Copia Kenya and Jumia Kenya, handling inquiries, complaints, and orders.

Experience

Work history, roles, and key accomplishments

Current

Business Development Executive

Current

Coretec Solutions Africa

Mar 2025 - Present (1 year 7 months)

Identified and pursued new business opportunities through lead generation, cold outreach, and market research. Negotiated and closed deals, managing the full sales cycle from prospecting to contract signing.

Lead Generation Cold Outreach Market Research Negotiation Sales Cycle Management Customer Relationship Management Proposal Writing CRM Microsoft Office

Back Office Support and Outbound Management

Copia Kenya

Nov 2023 - Jun 2024 (7 months)

Worked with products and technical teams to simplify complex technical information into easy-to-understand manuals and guides. Reduced out-of-stock incidents by 20% through proactive inventory management and streamlined processes.

Technical Documentation Inventory Management Process Improvement Email Communication Customer Support Returns Management

Social Media Management & Content Creation

Copia Kenya

Feb 2023 - Oct 2023 (8 months)

Provided valuable insights to customers and agents through informative content, resulting in a 20% increase in product awareness and sales. Boosted brand engagement on social media platforms by 40% through interactive and informative content.

Social Media Management Content Creation Content Strategy User Feedback Analysis Brand Engagement Customer Engagement

Customer Service Representative

Copia Kenya

Oct 2021 - Jan 2023 (1 year 3 months)

Enhanced order processing efficiency by 20% through adept call handling and precise order verification. Achieved 95% customer satisfaction rating by promptly addressing inquiries and resolving issues.

Customer Service Order Processing Call Handling problem resolution Customer Satisfaction Teamwork Editing Proofreading Feedback Management

Customer Support Associate

Jumia Kenya

Aug 2019 - Aug 2020 (1 year)

Handled a high-volume support queue across phone, email, chat, and social media, processing roughly 50 orders per hour while keeping error rates low. Grew customer engagement by 95% through structured multi-channel outreach.

Customer Support Multichannel Communication Order Processing Complaint Resolution Escalation Management Process Improvement Sales Support

Administration and Marketing Executive

Apricot Property Solutions Ltd

Jul 2017 - Mar 2018 (8 months)

Provided comprehensive administrative support to the executive team, including calendar management, travel arrangements, and expense reporting. Conducted market research leading to a 15% increase in customer engagement.

Administrative Support Calendar Management Travel Arrangements Expense Reporting Market Research Office Management Event Coordination Debt Collection Client Relations Cross Functional Collaboration

Customer Care Agent (Orange Kenya)

Horizon Contact Centres

Jan 2017 - Jun 2017 (5 months)

Maintained a 95% Customer Satisfaction Index while keeping average handle time to 2 minutes per call, consistently meeting SLA targets. Opened and processed new subscriber accounts daily, contributing to steady growth in the active customer base.

Customer Service Call Handling SLA Compliance Account Processing Upselling Cross Selling problem resolution First Contact Resolutions

Marketing Executive

Afya Sacco Co-operative Society

Jan 2016 - Dec 2016 (11 months)

Managed product sales activities, monitoring performance and implementing strategies to enhance sales effectiveness. Successfully recruited new members for the Sacco, expanding its membership base and market reach.

Sales Management Marketing Campaigns Member Recruitment Loan Management Documentation Content Customization

Sales Administrator

Sundries Bargains Limited

Jan 2014 - Dec 2015 (1 year 11 months)

Proactively sourced prospective clients and maintained relationships with existing clients, meeting their needs and expectations. Contributed to sales and marketing efforts, playing a key role in driving organizational growth.

Client Sourcing Relationship Management Sales Support Order Management Customer Service Promotion Telemarketing