Roselavine Otieno

Quickly identify the customer's needs and expectations through active-listening, accurate records of customer interactions, preferences and feedback for future reference. Assist customers with creating or adjusting travel itineraries, suggesting options that best meet their needs (flights, hotels, car rentals, activities).

Identified customers' needs, provided clear information, and offered solutions. Built and maintained strong relationships with customers by providing timely and personalized service.

Monitored team performance, provided constructive feedback, and conducted performance reviews to recognize achievements and address areas for improvement. Skillfully planned and successfully executed team operations including; training sessions, fitness checks, medical check-ups, friendly matches, and league matches.

Contacted borrowers with overdue payments for payment request. Negotiated settlement plans to agreeable terms with consideration of the customer's financial capabilities.

Pursued a Diploma in Business Management, gaining foundational knowledge in business operations and administration. Developed skills essential for effective organizational support and management.

Completed secondary education, earning a Certificate of Secondary Education. Focused on a broad curriculum to build a strong academic foundation.