Open to opportunities

Evalyne Nyambura

@evalynenyambura

Message

I am an Experienced Administrative and Customer support specialist based in Nairobi, Kenya.

Kenya

Message

What I'm looking for

I seek a company that values innovation, collaboration, and growth. Work-life balance, career advancement, and recognition of excellence are important to me. I want to contribute to a company that makes a positive impact on its industry and community.

As an experienced support specialist with a proven track record spanning over six years in administrative and customer support roles, I have a strong drive to ensure businesses run smoothly and customers are satisfied. I excel at being the first point of contact for customers and take pride in transforming chaos into efficient operations.

My technological expertise and ability to tackle challenging tasks make me a valuable team member. I am proficient in using cutting-edge software tools, allowing me to streamline workflows, boost productivity, and optimize business processes.

With my unwavering commitment to achieving excellence, I am confident in my ability to help businesses succeed and customers feel satisfied.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

DreamHub Marketing

Jun 2022 - Aug 2023 (1 year 2 months)

At DreamHub Marketing, I served as a dedicated Customer Support Specialist, playing a pivotal role in connecting home improvement contractors with clients seeking home renovation services. My responsibilities encompassed efficiently facilitating communications between both parties to ensure seamless project coordination.

Customer Support Phone Email Chat Support Interpersonal Skills Problem Solving Creative Thinking CRM Management

Executive Assistant

Bahari Technologies

Jan 2021 - Dec 2022 (1 year 11 months)

At Bahari Technologies, I served as an Executive Assistant, providing invaluable administrative support to the CEO. My role involved streamlining and optimizing various aspects of business operations to enhance efficiency and productivity. Through meticulous organization, strategic planning, and effective communication, I contributed to the overall success and growth of the company.

Calendar Management Administrative Support Travel Management Scheduling GSuite Remote Work Email Support Zoom Organizational Skills Communication Skills Strategic Problem Solving Business Operations

Customer Support Specialist

Infinix Mobility Kenya

Sep 2016 - Dec 2020 (4 years 3 months)

At Infinix Mobility Kenya, I served as a Customer Support Specialist, where I played a pivotal role in providing technical assistance to customers with mobile-related issues. In addition to troubleshooting and resolving technical problems, I excelled at upselling additional products or services to enhance the customer experience. Furthermore, I adeptly handled and resolved billing inquiries.