Open to opportunities

Brian Makini

@brianmakini

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Sales professional helping teams grow with strategy, negotiation, and strong customer relationships.

Kenya

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What I'm looking for

I’m looking for a results-driven role where I can apply my sales strategy, negotiation, and customer relations skills—working with minimal supervision, supporting team performance, and delivering strong outcomes through clear planning, deadlines, and continuous improvement.

I’m a hard-working, knowledgeable, and target-oriented sales professional with wide field experience in sales and team management. I focus on devising strategies for increased sales, building loyal client bases through strong negotiation and customer relations, and bringing out the best in staff through effective organization.

My experience spans customer-facing roles—from customer service and debt collection work to front desk administration and on-site computer support. I’m driven to success, with strong time management and the ability to plan, schedule, and meet deadlines while troubleshooting issues and guiding customers through clear processes.

Experience

Work history, roles, and key accomplishments

Customer Sales Agent

Jumia Kenya

Nov 2021 - Feb 2023 (1 year 3 months)

Helped customers complete orders and guided them on using the Jumia app. Followed up with customers during the order collection process.

Order Assistance Jumia App Support Order Collection Follow Up

Front Desk Assistant

Ark Youth Church

Apr 2020 - Aug 2021 (1 year 4 months)

Greeted guests and handled phone and email communications for church members. Managed office calendars and organized and filed important documents while supporting general clerical needs.

Front Desk Support Guest Reception Phone Support Calendar Management Clerical Support

Customer Service Advisor

Call Center International

Aug 2019 - Mar 2020 (7 months)

Worked on a collection/customer service campaign by closing collection accounts within targets. Located and engaged debtors, set repayment schedules, negotiated payoff deadlines or payment plans, and monitored accounts to identify outstanding debts.

Customer Service Account Closures Debtor Engagement Negotiation Negotiation & Payment Plans Policy Compliance

Cyber Attendant

Kalahari Cyber

Dec 2018 - Aug 2019 (8 months)

Assisted customers with computer use and resolved website, email, and download error issues. Supported e-services form completion (KRA, NTSA, NHIF) and handled document tasks including downloads, printing, scanning, and emailing.

Customer Support Technical Troubleshooting Web Support Error Resolution Document Handling (Printing Scanning Emailing)