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SHANU SINGH

@shanusingh

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Merchandise Planner at Zalando managing 20+ fashion brands; helped a brand reach 80% sell-through and 15% GMV growth.

Germany

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What I'm looking for

I'm open to Project Management, Customer Success, and Strategic Operations roles in Berlin, with hybrid or remote setups.

At Zalando, I manage commercial performance and partner relationships for 20+ strategic fashion brands. I led onboarding for 10 new brands and developed a markdown strategy that helped one brand achieve 80% sell-through and 15% year-over-year GMV growth.

At Neosharks, I managed client relationships through onboarding and delivery of app, software, and AI projects, translating customer needs into requirements for technical teams. I hold an M.Sc. in Project Management from Arden University and am open to Project Management, Customer Success, and Strategic Operations roles in Berlin, including hybrid or remote setups.

Experience

Work history, roles, and key accomplishments

Current

Merchandise Planner | Partner & Commercial Strategy

Current

Zalando

Nov 2024 - Present (1 year 11 months)

• Manage relationships and commercial performance for 20+ strategic fashion brands, supporting onboarding, platform adoption and marketplace growth.
• Translate sales forecasts and seasonal open-to-buy (OTB) budgets into assortment, replenishment and markdown plans, aligning inventory investment with demand.
• Analyse weekly sales, margin, sell-through and stock cover to recommend actions that add

Professional development

Career Break

Oct 2023 - Oct 2024 (1 year)

Pursued an M.Sc. in Project Management after relocating to Berlin, strengthening capabilities in project planning, stakeholder alignment, risk mitigation, and structured execution.

Built stronger expertise in performance analysis, KPI design, process improvement, customer journey planning, and cross-functional project delivery.

Connected prior experience in partnerships, growth, and account mana

Customer Success Manager

Neosharks

Feb 2019 - Jan 2023 (3 years 11 months)

•Managed client relationships throughout onboarding and delivery of app, software and AI projects, connecting customer objectives with technical solutions and identifying opportunities to expand engagements.
• Led onboarding and kickoff meetings, aligning clients and internal teams on business objectives, requirements, timelines and project expectations.
• Built an understanding of clients’ busine