Open to opportunities

Kevin Ansorge

@kevinansorge

Message

Customer Success & Solutions Consultant for B2B platforms, delivering software support and digital marketing growth.

Germany

Message

What I'm looking for

I’m looking for a role where I can own customer outcomes end-to-end—combining solutions consulting, software support, and performance marketing. I want to build long-term relationships, use KPIs to improve results, and grow with a team that values clear communication.

I’m a customer-oriented consultant with experience in B2B sales, digital marketing solutions, and hands-on software support. My focus is on creating long-term customer relationships through clear guidance, strong execution, and measurable outcomes.

At ARAG SE, I support customers across the decision process with technology platforms, building sustainable usage and loyalty. I analyze individual customer needs, develop tailored solutions, and grow accounts with an emphasis on close rates and expansion.

Previously, I worked as a Software Support & Implementation Specialist using IFS ERP, providing service support and efficiently solving technical issues. I trained 100+ key users in DACH, created rollout planning to ensure smooth introductions, and developed KPI-based monitoring for continuous improvement.

Earlier roles strengthened my ability to evaluate and optimize performance—through digital content compliance, Google Ads-driven campaign work, and CRM management with Salesforce. I bring structured KPI thinking, effective communication, and conflict-resolution skills to help customers achieve results quickly and reliably.

Experience

Work history, roles, and key accomplishments

Current

Consultative Sales Advisor

Current

ARAG SE

Jan 2024 - Present (2 years 4 months)

Advised B2B customers across the decision process using technology platforms, focusing on long-term retention and ongoing usage of the solutions. Assessed customer needs, built tailored solutions, and maintained relationships to support closing rates and account expansion.

B2B Sales & Customer Success Client Relationship Management Sales Pipeline Management Account Expansion Technology Platforms Consultative Selling

Software Support Specialist

Lely Deutschland GmbH

Apr 2023 - Dec 2023 (8 months)

Provided end-to-end software support and implementation guidance within IFS-based systems to maximize customer satisfaction and resolve technical issues. Built and implemented a rollout plan for new software and trained over 100 key users, dispatchers, and technicians across 13 DACH centers.

Software support Implementation User Training Rollout KPI Analysis Process Improvement Troubleshooting

Sales and Operations Manager

Hoffschmidt Lichtwerbung GmbH

Jun 2022 - Mar 2023 (9 months)

Led inside sales activities to grow revenue and strengthen customer relationships through targeted selling strategies. Organized procurement and improved purchasing outcomes to reduce costs and optimize supply chain processes.

Inside Sales Account Management Procurement Coordination Sales Strategy Cost Optimization Supply Chain Optimization

Digital Marketing Consultant

Ttec Europe

Mar 2019 - Apr 2022 (3 years 1 month)

Managed a defined customer set and delivered personalized Google Ads and e-commerce strategies to improve online performance and customer satisfaction. Developed and analyzed campaigns, tracked KPIs for performance, and adjusted marketing strategies accordingly to improve results.

Google Ads Digital Marketing E commerce Development Client Relationship Management Sales Pipeline Management KPI Tracking Campaign Optimization Data Analysis

Digital Content Compliance Analyst

Accenture Services Poland

Jan 2019 - Jul 2021 (2 years 6 months)

Reviewed and assessed online marketing content for compliance with defined guidelines in Google Ads-related work to ensure campaign quality. Prepared reporting for supervisors and collaborated with internal teams to meet quality standards.

Google Ads Compliance Reporting Quality Assurance Cross Functional Collaboration

Assistant Store Manager

Lidl Dienstleistung GmbH & Co. KG

Jul 2017 - Dec 2019 (2 years 5 months)

Supported day-to-day store operations, including staff scheduling and team coordination. Ensured product availability and performed inventory-related tasks.

Staff Scheduling Team Coordination Inventory Management Merchandising Availability Coordination