Martin Länger

I am a Customer Success Manager with hands-on SaaS onboarding experience and a track record of driving portfolio growth through cross- and upselling. I manage QBRs, implementation planning, and internal process optimization to improve product adoption and retention.

I was promoted to lead the Sales Development Department DACH, owning target achievement, team development, and C-level target reporting for a distributed SDR team. I combine people leadership with operational rigor to hit KPIs and scale repeatable processes.

Earlier I worked in B2B sales development, fraud prevention and compliance at a global payments company, where I handled KYC/KYB, GDPR, pattern analysis and de-escalation. I also publish multiple English fantasy series as an independent author, maintaining a professional website to showcase my work.

I work with Salesforce, HubSpot, Tableau and common office suites, and I bring a pragmatic, improvement-oriented mindset. I seek roles where I can drive customer value, mentor teams, and contribute to product and process decisions.