valentine wayua

As a Front Office Receptionist, I manage client appointments, greet visitors, process payments, and maintain confidentiality of sensitive information. I also coordinate communication between departments and prepare operational reports to enhance patient care.

In my role, I focused on customer relationship management, achieving service targets, and proactively addressing complaints. I coordinated appointments and managed financial records to support hospital operations.

I managed patient flow, handled claims, and ensured accurate financial data management. My role involved public relations and complaint management to enhance patient experience and operational efficiency.

As a volunteer, I welcomed patients, managed complaints, and organized workflow to ensure timely service. I also supported daily operations and performed data entry tasks to maintain accurate records.

During my internship, I ensured secure record keeping, prepared reports, and managed patient admissions and discharges. I also supported the quality improvement team with administrative tasks.

Completed a Diploma in Health Records and Information Technology, acquiring essential skills in managing health records, patient information systems, and data management.

Earned a Certificate in Health Records and Information Technology, focusing on the fundamentals of health information management and patient data systems.

Completed a Certificate in Computer Packages, gaining proficiency in essential computer applications and software.

Achieved the Kenya Certificate of Secondary Education (KCSE), demonstrating a solid foundation in various academic subjects.

Completed the Kenya Certificate of Primary Education (KCPE), marking the completion of primary education.