Open to opportunities

Sal Njoroge

@salnjoroge

Message

Detail-oriented executive assistant with strong customer service skills.

Kenya

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a resourceful and detail-oriented executive assistant with a strong background in customer service, administrative support, and remote collaboration. My expertise lies in managing schedules, handling communication, and ensuring smooth workflows with empathy and precision. I excel at anticipating needs, coordinating across teams, and managing sensitive information with discretion.

Throughout my career, I have demonstrated my ability to resolve customer inquiries effectively, maintain high satisfaction rates, and manage inventory with accuracy. My experience as a nursing assistant has further honed my skills in monitoring and providing care, ensuring timely medical responses. Outside of work, I create engaging social media content that blends storytelling and creativity, allowing me to connect authentically with diverse audiences.

Experience

Work history, roles, and key accomplishments

Family Caregiver

Family Care

Nov 2024 - May 2025 (6 months)

Took a 7-month leave to provide consistent care for a sick family member. Ensured continuous support and attention during this period.

Caregiving Patient Care Family Support Personal Care

Nursing Assistant

St. John's Hospital

Aug 2024 - Oct 2024 (2 months)

Monitored and recorded vital signs for assigned patients, promptly reporting changes to nursing staff to ensure timely medical responses. Provided daily care to 10 patients per shift, supporting over 500 ADL routines including bathing, feeding, dressing, and mobility.

Patient Care Vital Signs Communication Empathy Patient Support

Customer Service Representative

Kimbo Bookshop

Mar 2020 - Aug 2024 (4 years 5 months)

Resolved 25–30 daily customer inquiries, maintaining a 90–95% satisfaction rate. Demonstrated expertise in handling escalated inquiries promptly and effectively via email and phone, ensuring timely resolution of complex issues.

Customer Service Conflict Resolution Email Communication Phone Support Inventory Management Customer Satisfaction Problem Solving

Receptionist

Lyceum

Jan 2019 - Nov 2019 (10 months)

Oversaw daily front-office operations, serving 10–20 clients and managing schedules, emails, and team tasks. Scheduled over 10 weekly meetings and maintained records for 3 senior staff.

Scheduling Record keeping Administrative Support Client Relations Meeting Coordination

Logistical Support Intern

UN Women

Aug 2018 - Dec 2018 (4 months)

Coordinated daily front-office operations, serving 20-25 clients and managing departmental schedules. Maintained records and helped schedule meetings for senior staff, streamlining operations.

Client Management Scheduling Record keeping Administrative Assistance

Volunteer

G-United & Compassion International

Apr 2017 - Nov 2017 (7 months)

Contributed 45 hours per week of volunteer service to educational programs, positively impacting the lives of underprivileged children. Organized and facilitated over 100 educational workshops, resulting in a 15% improvement in student test scores.

Volunteer Management Education Programs Facilitation Community Engagement Child Development Program Coordination

Customer Service Representative

The Judiciary

Aug 2015 - Dec 2015 (4 months)

Handled 30–50 daily inquiries at the customer care desk on case schedules and court procedures. Supported 4–6 major events by assisting with branding, registration, and ushering for 100–300 delegates.

Customer Service Branding Customer Registration Ushering Public Relations

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor's Degree, Journalism and Media Studies

Completed a Bachelor's Degree in Journalism and Media Studies. Gained foundational knowledge in media principles, communication strategies, and journalistic practices.