AKAsha Kangai
@ashakangai
Experienced customer service officer with strong communication and leadership skills.
KenyaWhat I'm looking for
I am an experienced Front Office Manager and administrative assistant with over 5 years of experience in customer service. My expertise lies in effective communication with clients and customers, multi-tasking, and fostering a positive environment. I am committed to igniting a passion for all clients who visit the organization, utilizing my analytical and communication skills to drive success.
Throughout my career, I have continuously exceeded targets and driven team success while championing excellence. My strengths include problem-solving, emotional intelligence, and teamwork, which allow me to build strong relationships with clients and colleagues. I thrive in collaborative environments and am dedicated to creating a supportive atmosphere that promotes growth and efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Hand in Hand Eastern Africa
Jul 2021 - Present (3 years 11 months)
As a Customer Service Officer, I address customer inquiries and complaints through various channels, assist in organizing events, and maintain accurate records of customer interactions. I also prepare reports on service activities and trends to identify areas for improvement.
Administrative Assistant
Jatel Communications
May 2019 - Jul 2020 (1 year 2 months)
In my role as an Administrative Assistant, I managed client accounts, provided customer support, resolved issues, and maintained documentation. I also prepared reports to aid management in decision-making.
Intern
Transnation Sacco
Jan 2018 - Jan 2018 (0 months)
During my internship, I updated employee databases, gathered payroll data, scheduled interviews, and assisted with HR-related reports and employee queries.
Education
Degrees, certifications, and relevant coursework
MUMoi University
Bachelor of Science, Strategic Management
2013 - 2017
Grade: 2nd Class Honours Upper Division
Activities and societies: Participated in training and conferences related to child protection policy, academic monitoring, and digital marketing.
Completed a Bachelor of Science in Strategic Management with a focus on developing strategic plans and managing organizational resources effectively.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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