Open to opportunities

purity kamau

@puritykamau1

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Customer-focused administrative officer skilled in customer care, operations, and office administration.

Kenya

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What I'm looking for

I am seeking a customer-focused administrative role where I can use my service orientation, MS Office skills, and supervision experience to improve operations and support a collaborative team.

I am a dynamic administrative officer and customer care specialist with progressive experience across healthcare, hospitality, and corporate front-office roles. I deliver high-quality service in fast-paced environments, resolving inquiries, coordinating appointments, and maintaining accurate records to support operational efficiency.

My background includes roles as a customer agent at CCI Kenya, customer care at Nairobi Hospital, and supervisory administration at Swara Acacia Lodge, where I managed staff allocations, inventory, and health & safety compliance. I have a Diploma in Communication and PR and additional computer package certification that support my strong MS Office and data entry skills.

I bring meticulous attention to detail, proactive problem-solving, strong communication, and a service-oriented mindset. I enjoy improving processes, building positive customer relationships, and contributing to team performance through training, reporting, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Customer Agent

CCI Kenya

Jan 2023 - Dec 2024 (1 year 11 months)

Handled customer inquiries via phone, email, chat and in-person, resolved issues or escalated appropriately, and prepared reports on common issues to improve service quality.

Customer Service Phone Support Email Support Customer Escalation Data Entry Reporting Upselling CRM

Customer Care

Nairobi Hospital

Jan 2022 - Dec 2024 (2 years 11 months)

Welcomed patients, scheduled and confirmed appointments, addressed patient queries and complaints, and maintained accurate records to support patient care and service improvements.

Scheduling Customer Service Record keeping Communication Data Entry

Admin / Housekeeping Supervisor

Swara Acacia Lodge

Jan 2021 - Jan 2022 (1 year)

Supervised housekeeping staff, managed job allocations and stock control, enforced policies and safety standards, and coordinated inductions and appraisals to maintain service quality.

Team Supervision Inventory Control Health & Safety Scheduling Reporting

Office Clerk

Njuca Consolidated Company

Sep 2018 - Dec 2020 (2 years 3 months)

Performed administrative duties including answering calls, data entry, filing, scheduling, supply management and customer service to support office operations.

Data Entry Scheduling Administrative Support document preparation Inventory Management Customer Service

Administrative Assistant

Balozi Distributors

Jan 2016 - Jun 2017 (1 year 5 months)

Managed calendars and travel, answered communications, drafted correspondence, took meeting notes and coordinated events to support executive and office functions.