Sheila Mkanyika

I am a results-driven customer service, administration and operations professional with 4+ years supporting healthcare, retail, and corporate teams. I specialize in CRM, billing, payroll, procurement, and HMIS to ensure efficient, compliant operations.

In recent roles I improved responsiveness through appointment management and reminders, maintained dashboards for management, prepared audit reports, and managed inventory to reduce service disruptions. I supported billing and reconciliations, resolved complaints promptly, and developed communication and patient-education materials to boost engagement and retention.

I bring attention to detail, strong communication, and collaborative problem-solving to streamline workflows and elevate client experience, and I am motivated to apply these strengths in roles that value operational excellence and measurable service improvements.