Jackline Nancy
@jacklinenancy
Experienced receptionist with administrative skills Medical coding Patient attendant
What I'm looking for
I am a highly organized and detail-oriented receptionist with experience in managing administrative responsibilities, promoting effective office communication, and maintaining a clean and organized reception area. I am proficient in utilizing a variety of office tools and systems to boost output and guarantee smooth daily operations.
Throughout my career, I have developed strong communication and interpersonal skills, with the ability to multitask and handle customer complaints and requests in a professional manner. I am also skilled in maintaining patients' records, booking appointments, and preparing various reports.
I hold a Diploma in Health Records and Information, as well as a Certificate in Health Records and Information, and I am proficient in computer packages, including Microsoft and email applications. I am a dedicated and results-driven individual with a strong passion for delivering excellent customer service and ensuring seamless administrative operations.
Experience
Work history, roles, and key accomplishments
Health Records Officer
EmoryHospitalKahawaSukari
Oct 2021 - Jan 2023 (1 year 3 months)
Maintained patients’ records, booked appointments, and submitted claims to insurances
Health Records Officer
NairobiEastHospital
Apr 2019 - Apr 2020 (1 year)
Maintained patients’ records, prepared reports, and converted hardcopy data into the system
Customer Service Executive
CalltronixKenyaLtd
Apr 2017 - Jun 2019 (2 years 2 months)
Handled customer complaints, provided solutions, and managed incoming customer requests
Receptionist
EquityAfiaKasarani
Mar 2017 - Apr 2019 (2 years 1 month)
Managed administrative responsibilities, promoted effective office communication, and maintained a clean and organized reception area
Education
Degrees, certifications, and relevant coursework
Kenya Medical Training College
Diploma, Health Records
2022 - 2024
Pursued a Diploma in Health Records
African Institute of Research and Development Studies
Certificate, Computer Packages
Earned a Certificate in Computer Packages
African Institute of Research and Development Studies
Certificate, Health Records
Earned a Certificate in Health Records
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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