Open to opportunities

FAITH NASIRUMBI

@faithnasirumbi

Message

Administrative professional with 10+ years spanning customer service, marketing, and healthcare operations.

Kenya

Message

What I'm looking for

I’m looking for a role where I can lead customer-first service, administration, and marketing initiatives—using strong workflows, complaint resolution, and team coaching to improve patient/client experiences in a fast-paced healthcare or banking setting.

I’m a dynamic administration, marketing, and customer service professional with 10+ years of experience across healthcare and banking environments. I’m known for managing client relationships, operational workflows, and team development in high-pressure settings.

In my current role as an Administrative Assistant at Chiromo Hospital Group, I manage the front desk and patient journey—from registration and admissions to billing (cash & corporate). I also maintain doctors’ calendars, appointments, and produce daily/monthly financial reports.

Before that, I served as a Marketing / Customer Service Executive at Equity Afia Ltd., where I identified new sales leads, pitched HIV & AIDS screening services, and maintained strong client relationships. I also planned medical camps and activations in churches and corporates, supported by marketing reports and presentations.

I bring practical tooling and process discipline, including service operating procedures, SOPs and standards, complaint resolution, and productivity systems. With training in Basic Life Support (BLS) and first aid/emergency management, I focus on safe, responsive service while driving measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Chiromo Hospital Group

Sep 2020 - Present (5 years 8 months)

Managed front desk operations, including patient registration, admissions, and billing (cash & corporate), while maintaining doctors’ calendars and appointments. Produced daily/monthly financial reports, controlled petty cash, coordinated supplies, and developed service operating procedures.

Customer Service Patient Registration Hospital Administration Billing & Invoicing Appointment Scheduling Financial Reporting Petty Cash Process documentation

Marketing/Customer Service Executive

Equity Afia Ltd

Dec 2016 - Sep 2020 (3 years 9 months)

Identified new sales leads and pitched HIV & AIDS screening services, maintaining strong client relationships and supporting service delivery. Planned medical camps and activations with churches and corporates, and prepared marketing reports for leadership.

Lead Generation Marketing & Business Development Customer Relationship Management Campaign Planning Customer Support

Receptionist / Cashier

AAR Healthcare Services (K) Ltd

Nov 2015 - Nov 2016 (1 year)

Handled reception and cashier responsibilities across clinics, processing customer payments and supporting day-to-day clinic operations. Resolved customer complaints via phone and email and coordinated telemarketing activities.

Cash Handling Payment Processing Customer Support Telemarketing Clinic Administration

Direct Sales Agent

Stanbic Bank

Jun 2014 - Oct 2015 (1 year 4 months)

Managed inbound customer calls, maintained customer databases, and coordinated ATM card collections across the branch. Conducted market research and produced monthly reports for branch supervision.

Inbound Call Management Sales Prospecting Market Research Customer Service ATM Card Collection Coordination Record keeping