Open to opportunities

Mariam Ayungo

@mariamayungo

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Resourceful administration professional skilled in office management, customer service, and counseling support.

Kenya

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What I'm looking for

I seek a role combining administrative operations and client-facing work in a collaborative, ethical environment where I can support teams, improve processes, and contribute to client wellbeing.

I am a results-driven administration professional with experience in office management, executive support, customer service and operations across diverse organizations. I coordinate schedules, manage records, support budgeting and reporting, and serve as a reliable liaison between teams, clients and external partners.

My background includes receptionist, sales, call centre and remote customer service roles, alongside clinical attachee placements providing psychosocial support and counselling in hospital settings. I consistently meet deadlines, maintain confidentiality, and support operational efficiency through strong multitasking and communication.

I bring demonstrated experience preparing administrative documentation, managing inventory and sales reporting, handling digital communication channels and using Microsoft Office and Google Suite. I am customer-focused, adaptable and committed to ethical, empathetic service in both administrative and counselling contexts.

Experience

Work history, roles, and key accomplishments

Receptionist & Sales Executive

Bytecom Technologies

Sep 2025 - Jan 2026 (4 months)

Executed clerical and office duties, managed customer interactions and prepared monthly sales reports that tracked visitor conversion and revenue; supported project and construction staff with purchase orders and documentation.

Customer Service Reception Sales Reporting Inventory Management Office Administration Scheduling Microsoft Office Cash Handling

Attachee - Psychosocial Support

Jaramogi Oginga Odinga Teaching and Referral Hospital

Aug 2025 - Sep 2025 (1 month)

Provided psychosocial support, crisis intervention and counselling to survivors of sexual violence and oncology patients, and supported medically assisted therapy and ARV adherence programs under supervision.

Counselling Crisis Intervention DSM 5 Patient Support Confidentiality Healthcare Coordination Emotional Support

Part-time Call Centre Operator

Obama Medical Center

Jan 2024 - Feb 2025 (1 year 1 month)

Handled inbound digital and phone enquiries, escalated high-risk communications to clinical staff, scheduled appointments and maintained accurate call and follow-up records to ensure timely patient support.

Appointments Escalation Management CRM Written Communication Record keeping Confidentiality

Remote Customer Service Representative

Upwork

Jan 2024 - Feb 2025 (1 year 1 month)

Delivered remote customer support via email and CRM, resolved inquiries, recorded interactions accurately and identified upsell opportunities to improve retention and revenue.

Remote Support CRM Email Support Upselling Customer Retention Troubleshooting Communication Data Entry

Attachee - Clinical Support

Kisumu County Referral Hospital

Apr 2024 - Jun 2024 (2 months)

Provided psychosocial support and counselling to survivors of sexual violence and oncology patients, assisted in mental health assessments and supported medically assisted therapy and ARV adherence services.

Counselling DSM 5 Patient Advocacy Confidentiality Healthcare Support

Education

Degrees, certifications, and relevant coursework

Moi University

Bachelor of Science, Counselling Psychology

2021 - 2025

Pursued a Bachelor of Science in Counselling Psychology with coursework and practical placements related to psychosocial support and mental health interventions.