I analyzed customer experience for global e-commerce brands including AliExpress, Shopee, and Linio. I produced performance reports on last-mile distribution and air route logistics to support optimization.
I also built response templates and process improvements to enhance customer experience, and coordinated with the Customer Service team in China to identify critical issues. Weekly KPI reports highlighted results and improvement opportunities.
In a separate role, I supported CX, CRM, and cultural transformation projects for B2B companies, from research and proposals through final presentations. I contributed to communication strategies and planned social media content for Instagram and LinkedIn.
I tracked campaign KPIs and prepared reports with insights to optimize results. My work also included email campaigns, agency coordination, and marketing and event support.
I’m looking for a marketing or customer experience role where I can put my skills to work and keep growing
