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Daniel Henriquez

@danielhenriquez

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Operational Handling and Customer Experience Specialist.

Argentina

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth while allowing me to utilize my skills in customer experience and logistics.

I am a bilingual professional with solid experience in customer service, logistics, and remote support. My career has been marked by a strong commitment to goal achievement and operational efficiency, which has allowed me to excel in high-pressure environments. I am recognized for my emotional intelligence, organizational abilities, and technical problem-solving skills.

Throughout my career, I have held various roles that have honed my skills in customer experience management and logistics operations. As a Support Agent at The Vets, I coordinated medical teams and managed clinical studies, ensuring high-quality service delivery. My experience as a Virtual Medical Assistant further strengthened my capabilities in CRM systems and patient triage, allowing me to effectively manage customer interactions and improve service outcomes.

In addition to my customer service expertise, I have a background in logistics as a Warehouse Operative at Mercado Libre Argentina, where I focused on cross-functional operations and data analysis for continuous improvement. I am passionate about leveraging my skills to contribute to a dynamic team and drive operational success.

Experience

Work history, roles, and key accomplishments

Virtual Medical Assistant

Bronx Veterinary Center (GoLean Healthcare)

Oct 2023 - Mar 2025 (1 year 5 months)

Managed booking and agenda, ensuring smooth operations for medical staff. Coordinated and delivered clinical studies, contributing to research efforts.

Triage CRM Systems

Warehouse Operative

Mercado Libre Argentina

Mar 2020 - Jan 2023 (2 years 10 months)

Executed cross-functional logistics operations, optimizing warehouse efficiency. Performed data analysis for continuous improvement and tracked KPIs to monitor operational metrics.

Logistics Fulfillment Cross Docking Data Analysis KPI Tracking

Online Traffic Agent

Aerolíneas Argentinas (Konecta)

Sep 2019 - Feb 2020 (5 months)

Provided remote check-in and passenger support, ensuring a smooth travel experience. Managed customer experience through CRM systems, addressing inquiries and resolving issues efficiently.

Passenger Support CRM Systems

Support Agent

The Vets Inc.

Apr 2025 - Present (4 months)

Coordinated scheduling and routes for medical teams, ensuring efficient operations. Managed customer experience through CRM systems, enhancing patient satisfaction and streamlining communication.

Scheduling Triage CRM Systems Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Universidad Provincial de Ezeiza

Bachelor's Degree, Airport Management

2021 -

Currently pursuing a Bachelor's Degree in Airport Management. The program focuses on the comprehensive aspects of airport operations and administration.

InterAir CIAC

Certificate, Airport Assistant

2019 - 2019

Completed a program for Airport Assistant, covering check-in, cargo, and sales operations. This training provided practical skills for various airport functions.

Colegio San Antonio de La Florida

High School Diploma, Natural Sciences

2010 - 2015

Completed high school with a diploma in Natural Sciences. The curriculum provided a strong foundation in scientific principles and analytical thinking.