CV

Open to opportunities

Camila Valdez

@camilavaldez1

Customer support and client communication specialist with strong written English and CRM experience.

What I'm looking for

I seek a role where I can support international clients, manage cross-team communication, use CRM and reporting tools, and grow in digital customer experience.

I am a customer support and client communication professional experienced in supporting international clients across fast-paced digital environments. I coordinate cross-team tasks, manage reporting and data analysis in Excel, and provide consistent, brand-aligned communication across email, chat and social platforms.

As a freelance community manager and content creator since 2019, I handled inquiries, moderated social channels, and kept timely responses while meeting deadlines. I combine formal training in customer service, community management and e-commerce with certifications in Excel and English to deliver clear, professional client experiences.

Experience

Work history, roles, and key accomplishments

SA

Current

Media Assistant

Current

Sentidos Agency

Sep 2024 - Present (1 year 5 months)

Coordinated daily tasks across teams for the YPF account, managed reports and documentation in Excel, and monitored performance data to identify improvement opportunities for client communication.

Client Communication Reporting Excel Data Analysis

FR

Current

Community Manager

Current

Freelance

Jan 2019 - Present (7 years 1 month)

Managed daily communication with clients and users across digital platforms, responded to inquiries and messages professionally, and ensured brand-aligned tone while meeting deadlines.

Social Media Moderation Community Management Content Creation Customer Support Remote Collaboration Brand Voice

Education

Degrees, certifications, and relevant coursework

IS

ISEC

Communication Studies, Digital Marketing and Communication

2025 -

Enrolled in Digital Marketing and Communication studies at ISEC beginning in 2025.

UZ

Universidad de Lomas de Zamora

Communication Studies

2022 - 2024

Studied Communication Studies at Universidad de Lomas de Zamora from 2022 to 2024.

CO

Coderhouse

Community Manager Course; E-commerce Course, Community Management and E-commerce

2019 - 2023

Completed Community Manager and E-commerce courses at Coderhouse between 2019 and 2023.

CM

Colegio San Marcos

Bilingual Bachiller in Social Communications, Social Communications

2008 - 2019

Bilingual Bachiller in Social Communications secondary education completed at Colegio San Marcos.

DE

Demuru

Customer Service Assistant, Customer Service

Completed Customer Service Assistant training covering direct customer support and handling in-person inquiries.

UU

Universidad Tecnológica Nacional (UTN)

Microsoft Word & Excel Certification, Computer Applications

Obtained Microsoft Word & Excel certification from UTN.

CE

Cambridge Assessment English

First Certificate in English (FCE), English Language

Awarded First Certificate in English (FCE) demonstrating strong upper-intermediate English proficiency.

II

International Baccalaureate (IB)

International Baccalaureate; IGCSE, Secondary Education

Completed International Baccalaureate and IGCSE secondary qualifications.

Tech stack

Software and tools used professionally

Remote

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Camila Valdez - Media Assistant - Sentidos Agency | Himalayas