KOKrhisnamerck Ovalles
@krhisnamerckovalles
Passionate Customer Service Executive with 4+ years of experience.
ArgentinaWhat I'm looking for
I am a dedicated Customer Experience Executive with over four years of experience in delivering exceptional support in fast-paced environments. My journey has equipped me with the skills to resolve complex issues while ensuring customer satisfaction. I thrive in collaborative settings, working seamlessly with global teams to enhance service delivery.
Throughout my career, I have honed my abilities in inbound ticket management, onboarding new customers, and optimizing customer relationship management systems. My experience spans various roles, including Customer Experience Agent and Project Specialist, where I have successfully managed customer queries and documentation for project approvals.
I believe that effective communication, empathy, and a positive mindset are key to providing outstanding customer service. I am passionate about creating meaningful connections with clients and continuously improving their experience.
Experience
Work history, roles, and key accomplishments
Customer Experience Executive
Redcloud Technologies
Aug 2024 - Present (11 months)
Managed inbound tickets and assisted software users, ensuring smooth operation and user satisfaction. Supported and managed in-country Field Officers, contributing to efficient team coordination and project execution.
Onboarding Advisor
Ueni Ltd
Feb 2024 - Jun 2024 (4 months)
Conducted Zoom video calls with new customers, guiding them through website features and functionalities. Created and maintained documentation, gathered feedback, and optimized CMS for improved user experience.
Customer Experience Agent
Sellerplex
Nov 2023 - Feb 2024 (3 months)
Resolved and escalated customer queries through email, inbound phone calls, and chat, ensuring timely and effective solutions. Reported device issues and provided comprehensive shipping and tracking information to customers.
Project Specialist
Sunly Home
Sep 2023 - Nov 2023 (2 months)
Gathered and reviewed documentation for project and deal approvals, ensuring compliance and accuracy. Followed up with clients regarding appointments and payments, maintaining strong client relationships.
Customer Service Agent
Fluid Truck
Sep 2022 - Oct 2023 (1 year 1 month)
Handled customer queries via email, inbound phone, and live chat, providing comprehensive support. Reported and resolved account and vehicle rental issues, escalated cases, and processed refunds efficiently.
Education
Degrees, certifications, and relevant coursework
Latin University of Panama
Publicity, Publicity
2014 - 2016
Studied Publicity at the Latin University of Panama. Gained foundational knowledge in marketing and communication strategies.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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