Krhisnamerck Ovalles

Managed inbound tickets and assisted software users, ensuring smooth operation and user satisfaction. Supported and managed in-country Field Officers, contributing to efficient team coordination and project execution.

Conducted Zoom video calls with new customers, guiding them through website features and functionalities. Created and maintained documentation, gathered feedback, and optimized CMS for improved user experience.

Resolved and escalated customer queries through email, inbound phone calls, and chat, ensuring timely and effective solutions. Reported device issues and provided comprehensive shipping and tracking information to customers.

Gathered and reviewed documentation for project and deal approvals, ensuring compliance and accuracy. Followed up with clients regarding appointments and payments, maintaining strong client relationships.

Handled customer queries via email, inbound phone, and live chat, providing comprehensive support. Reported and resolved account and vehicle rental issues, escalated cases, and processed refunds efficiently.

Studied Publicity at the Latin University of Panama. Gained foundational knowledge in marketing and communication strategies.