Ana Faria

Provided technical support by telephone to customers using devices of a major international brand, spoken in Spanish and written in English. Performed quality tasks such as call evaluation, analysis of customer feedback, and support/mentoring of colleagues.

Provided technical support by telephone to customers using devices of a major international brand, spoken in Spanish and written in English. Performed quality tasks including call evaluation, analysis of customer feedback, and support/mentoring of colleagues.

Provided telephone and email support in Portuguese and Spanish, including technical assistance, customer follow-up, and resolution of complaints. Managed payment validation, invoice issuance, order processing, and dispatch, as well as translation of technical texts and support to logistics.

Ensured the brand's excellence standards in customer service by diagnosing issues and providing effective technical solutions for a wide range of complex technical problems. Accompanied the customer throughout the entire process with professionalism, empathy, and focus on the best customer experience.

Provided personalised telephone support to customers in the purchase of devices of a major international brand, targeted at the Spanish market. Identified customer needs, recommended devices, managed the sales process through to closing, and met sales, quality, and customer experience targets.

Completed a basic Excel course of 25 hours.

Completed a Spanish language course covering phonetics, grammar, listening, writing, and practical conversation.