Joao Almeida
@joaoalmeida1
Customer support specialist delivering efficient, empathetic multi-channel service across tech and gaming.
PortugalWhat I'm looking for
I am a customer support specialist with international experience across technology, gaming, healthcare and trust & safety. I have resolved issues via chat, email, phone and ticketing systems, worked in online fraud prevention and content moderation, and consistently prioritized customer satisfaction and account security.
Adaptable and proactive, I bring strong attention to detail, technical troubleshooting skills and a track record of working remotely and on-site in cross-cultural teams. I aim to contribute reliable, timely support and continuous process improvement to help teams deliver excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Helpdesk / User Support Technician
Clearis SA
Jul 2025 - Dec 2025 (5 months)
Provided email, phone, and ticketing support for users of the supply4galp platform, resolving technical and account issues to maintain platform availability and user satisfaction.
Customer Support Agent
William Hill
Jan 2023 - Jun 2023 (5 months)
Supported players for 888.pt and 888.com via email and chat, resolving game and payment issues and improving response times and customer satisfaction.
Content Moderator
Conectys
Oct 2021 - Jan 2023 (1 year 3 months)
Reviewed and monitored TikTok advertisements to ensure compliance with policies and platform safety, reducing policy violations and maintaining content quality.
Trust and Safety Specialist
Voxpro
Jan 2019 - Jun 2020 (1 year 5 months)
Analyzed suspicious activities in Online Fraud Prevention to protect accounts and reduce fraudulent incidents through investigations and preventive actions.
Customer Support Agent
Sykes
Jun 2019 - Dec 2019 (6 months)
Provided technical chat and email support for Samsung and Huawei customers, resolving device and software issues to improve customer satisfaction.
Receptionist
Joaquim Chaves Saúde
Jan 2017 - May 2018 (1 year 4 months)
Managed front desk operations including appointment scheduling, phone support, and patient service, improving administrative efficiency and customer experience.
Healthcare Assistant
Queensmary Care Home
Jun 2016 - Dec 2016 (6 months)
Assisted residents with daily activities, meals, and well-being, contributing to improved resident care and comfort.
Home Care Assistant
Apex Care Premium
Dec 2015 - Jun 2016 (6 months)
Provided in-home care including medication administration, hygiene assistance, and companionship to support client independence and safety.
Kitchen Assistant
The Poachers Inn
May 2015 - Dec 2015 (7 months)
Maintained kitchen cleanliness and assisted chefs with meal preparation to ensure efficient service and food safety standards.
Education
Degrees, certifications, and relevant coursework
IUISPA — Instituto Universitário
Bachelor's Degree in Psychology, Psychology
2012 - 2014
Incomplete Bachelor's degree in Psychology completed course work at ISPA between 2012 and 2014.
Liceu Sá da Bandeira
High School Diploma, Sports
2008 - 2011
High School Diploma, Sports Course, completed secondary education at Liceu Sá da Bandeira from 2008 to 2011.
Availability
Location
PortugalAuthorized to work in
Job categories
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