Open to opportunities

Emmanuel Chijioke Anyanwu

@emmanuelchijiokeanya

Message

Dedicated Customer Support Representative with 5+ years of experience.

Portugal

Message

What I'm looking for

I am looking for a role in a supportive environment where I can leverage my customer service skills and grow professionally.

I am a dedicated and personable Customer Support Representative with over 5 years of experience in fast-paced call center environments. My proven ability to resolve customer issues efficiently while maintaining high customer satisfaction has been a cornerstone of my career. I excel in handling inbound and outbound calls, utilizing CRM systems, and employing effective conflict resolution strategies.

Throughout my career, I have successfully managed a high volume of customer interactions, resolving 95% of issues on the first call. My multilingual support capabilities, particularly in English and basic Portuguese, have allowed me to cater to a diverse clientele. I am passionate about contributing my communication skills and problem-solving abilities to a dynamic customer service team, where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Customer Service Representative / Marketer

Basic Consumer Cooperative Finance

Jan 2020 - Present (5 years 5 months)

Handled 80–120 inbound and outbound calls daily, addressing customer inquiries and resolving 95% of issues on the first call. Provided multilingual support and processed customer requests with a focus on accuracy and speed.

Outbound Calling Customer Service Complaint Handling CRM Systems Data Protection Upselling

Office Assistant

Federal Medical Centre, Cooperative Finance

May 2018 - Present (7 years 1 month)

Managed incoming calls, emails, and walk-in clients to ensure effective internal and external communication. Supported the customer service unit with complaint logging and resolution tracking.

Communication Customer Service Documentation Scheduling Logistics Coordination

Hotel Front Desk Assistant

Roban Hotel

Jul 2016 - Present (8 years 11 months)

Welcomed guests and managed room reservations via hotel management software, ensuring a smooth check-in and check-out process. Assisted in resolving guest concerns promptly and efficiently, ensuring high satisfaction.

Payment Processing Coordination Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Beira Interior

Master Entrepreneurial and Social Innovation, Entrepreneurial and Social Innovation

Currently pursuing a Master's degree in Entrepreneurial and Social Innovation. The program focuses on advanced concepts in entrepreneurship and social impact.

Government Day Secondary School

West African Examination Council, General Studies

Attended Government Day Secondary School, completing the West African Examination Council program. Focused on core secondary education subjects.

National Open University of Nigeria

Bachelor of Science, Entrepreneurship and Business Management

Completed a Bachelor of Science in Entrepreneurship and Business Management. Gained foundational knowledge in business principles and entrepreneurial strategies.