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Alexandra Faria

@alexandrafaria

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Administrative delivering organized support, communication, and CRM/Office 365 efficiency.

Portugal

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What I'm looking for

I’m looking for a role where I can support daily operations with strong communication, Office 365 and CRM efficiency, and reliable follow-through. I want a team environment that values quality results, multitasking, and professional growth.

I currently work as an Administrative Assistant, where I manage and organize large volumes of information with a strong focus on accuracy, efficiency, and attention to detail. My responsibilities include maintaining and updating records, reviewing and processing documents, and managing spreadsheets to ensure data consistency across systems.

In addition, I handle customer payments, process supplier payments, and manage the cash float at the front desk, ensuring smooth daily financial operations and reliable service support. In my current role, I successfully improved the accuracy and organization of financial records by implementing a more structured tracking system, reducing errors and improving reporting efficiency. I am highly organized, dependable, and comfortable working in fast-paced environments that require both precision and strong communication skills.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

CASA DE ROLAMENTOS DO PORTO

Feb 2023 - Present (3 years 4 months)

Manage and organize large volumes of records and data while ensuring accuracy across systems. Process customer and supplier payments, handle front-desk cash operations, review documents, update spreadsheets, and maintain financial and administrative records. Support daily operations with strong organizational skills, attention to detail, and professional customer service.

Administrative Support Office 365 CRM Systems Multitasking Teamwork Communication

Call Center Telemarketer

Vodafone

Sep 2020 - Sep 2021 (1 year)

Performed telemarketing work in a call center environment, leveraging strong communication and networking skills. Managed multiple tasks and supported team effectiveness while working under pressure.

Telemarketing Call Center Operations Networking Multitasking Team Support

Store Assistant/Supervisor

Sonae MC - Continente Bom Dia

Aug 2019 - Aug 2020 (1 year)

Handled call center and telemarketing activities while maintaining productivity and quality under pressure. Supported multitasking and team coordination needs.

Telemarketing Call Center Operations Multitasking Team Coordination Performance Support

Education

Degrees, certifications, and relevant coursework

ISCET - Instituto Superior de Ciências Empresariais e do Turismo

Digital Marketing (Ecommerce), Digital Marketing (Ecommerce)

2019 - 2021

Completed Digital Marketing (Ecommerce) studies at ISCET from 2019 to 2021.

Escola de Comércio do Porto

Professional Secondary Education, Professional Secondary Education

2016 - 2019

Completed Professional Secondary Education at Escola de Comércio do Porto from 2016 to 2019.

ISCET - Instituto Superior de Ciências Empresariais e do Turismo

Digital Marketing, Digital Marketing

2018 - 2018

Studied in the Digital Marketing area at ISCET from September 2018 to December 2018.

Universidade Lusófona do Porto

Higher Technical Professional Course (Level 5), International Business and Commerce

Higher Technical Professional Course at Universidade Lusófona do Porto in International Business and Commerce (Level 5) with Digital Marketing listed; dates are not specified.