Open to opportunities

roberta tolve

@robertatolve

Message

Dynamic customer service representative with over 10 years of experience.

Portugal

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service representative with over a decade of experience in fast-paced environments. My career has been marked by my ability to resolve customer issues effectively and enhance overall satisfaction. I have worked in various roles, including cashier, bartender, and customer support ambassador, where I honed my skills in communication and conflict resolution.

Throughout my career, I have consistently demonstrated my commitment to customer orientation and problem-solving. My experience spans across multiple industries, including pharmaceuticals and technical support, where I provided guidance and assistance to customers regarding product usage and troubleshooting. I take pride in my ability to analyze customer needs and deliver tailored solutions that foster positive experiences.

I am proficient in various software applications, including Microsoft Office Suite, SAP, and CRM systems, which enable me to manage customer interactions efficiently. I am passionate about continuous learning and adapting to new challenges, and I am eager to bring my expertise to a dynamic team that values customer satisfaction and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Cashier and Bartender

Current

Admiral - All Star Novomatic Company

Jul 2024 - Present (1 year 1 month)

Managed customer reception and provided support in the arcade, including purchasing game tickets for Slot and VLT machines. Handled cash and money management for game tickets and winnings payments, ensuring customer satisfaction.

Customer Reception Cash Management Bar Service Game Ticket Sales Payment Processing Customer Satisfaction

Customer Advisors Administration

Italian Sunrise Swiss Company

Jun 2023 - Jun 2024 (1 year)

Provided customer assistance for invoice-related problems using Sap and Clarify programs, handling refund requests and credit applications. Analyzed invoices and verified opportunities for resolving customer issues through new offers and network systems.

SAP Clarify Credit Applications Problem Solving Communication Skills

Customer Support Ambassador

Abbott Pharmaceutical - Sitel Company

Apr 2022 - May 2023 (1 year 1 month)

Assisted and guided customers on the use of diabetic sensors and provided information on installing pharmaceutical products. Handled activation and refund requests, offering support for diabetic increases, hypoglycemia, or hyperglycemia.

Customer Support Sensor Guidance Activation Diabetic Support Hypoglycemia Management Hyperglycemia Management Technical assistance Customer Education

Customer Technical Support Microsoft

Teleperformance

Jan 2021 - Apr 2022 (1 year 3 months)

Assisted and guided customers on Windows and Office 365 usage, providing installation information via various methodologies. Managed digital activations and product key verifications, including refund requests for incorrect purchases.

Windows OS Office 365 Installation Digital Activations Refund Verification Troubleshooting Technical assistance

Customer Care Operator and Assistant Marketing

3G Spa

Mar 2020 - Oct 2020 (7 months)

Provided telephone customer support and assistance with billing issues. Managed customer recovery and contractual activations for electricity and gas users.

Customer Care Billing Support Customer Service Problem Solving Communication

Store Manager

Go. Next Srl

Aug 2019 - Oct 2019 (2 months)

Provided assistance and support for past and after-sales Vodafone product purchases. Managed customer inquiries and ensured customer satisfaction.

Store Management Vodafone Products Purchasing Customer Satisfaction Sales Support Retail Operations Inventory Management Team Leadership

Customer Care Operator and Assistant Marketing - Teleselling

Plurima Srl

Aug 2012 - Jun 2019 (6 years 10 months)

Handled customer care on the phone, provided support for billing issues, and managed contract renewals for telephone lines. Performed data entry for customer contracts using operational programs like MySQL, Gat Enterprise, Excel, and CRM.

Customer Care Billing Support Renewals Data Entry MySQL Gat Enterprise Excel CRM Customer Service

Social Media Marketing and Developer

Nexus Srl

Feb 2015 - May 2015 (3 months)

Created a website with an integrated app and developed a customer service system with a contact form. Implemented a responsive design for smartphone adaptability.

Social Media Marketing Web Development App Development Contact Form Integration Responsive Design Smartphone Adaptability Digital Marketing Project Management

Back Office Operator

Nexus Srl

Performed back office operations, ensuring efficient administrative support. Managed data and documentation to support various business functions.

Back Office Operations Administrative Support Data Management Documentation Office Administration Record keeping Organizational Skills Problem Solving Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

School Giuseppe Rosati

Diploma, Accounting and Commercial Expert Enterprise Economic Legal

Completed a diploma in accounting and commercial expertise, focusing on enterprise economic legal principles. Gained foundational knowledge in financial management and commercial law.

Uni.Versus CSEI

Certification, Web Marketing Design

Completed a certification program in web marketing design. Acquired skills in creating websites, developing customer service contact forms, and implementing responsive design for mobile adaptability.