Miguel Filipe Martins
@miguelfilipemartins
Customer-focused bilingual bank support specialist with digital marketing training and strong conflict-resolution skills.
PortugalWhat I'm looking for
Sou um profissional bilingue em inglês e português com experiência em linhas de apoio bancário, tendo trabalhado na Randstad Portugal e Teleperformance Portugal. Tenho formação em Línguas, certificações IEFP em Marketing Digital e Meios de Comunicação Digital, e apresento competências comprovadas em gestão de conflitos, comunicação objetiva e atendimento profissional a clientes.
Também assumi responsabilidades de gestão e manutenção enquanto apoiei a biblioteca da ESHTE, demonstrando organização, trabalho em equipa e responsabilidade pelo material e espaço. Procuro oportunidades onde possa aplicar as minhas capacidades de atendimento ao cliente, comunicação formal e conhecimentos digitais num ambiente orientado para a qualidade do serviço.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Randstad Portugal
Jan 2025 - Present (1 year 1 month)
Provided bilingual (Portuguese/English) bank support handling confidential client information and complex account procedures while maintaining professional, formal communication.
Handled rotating-shift bank support providing clear, objective assistance and resolving client conflicts to preserve positive customer experiences.
Library Assistant
ESHTE
Jan 2022 - Jan 2023 (1 year)
Managed library materials and inventory, ensured space maintenance and collaborated with team members to maintain a productive environment.
Education
Degrees, certifications, and relevant coursework
Escola Secundária (unspecified)
Secondary Education Diploma, Languages and Humanities
Completed secondary education in Languages and Humanities with native Portuguese and proficiency in English, French, and Spanish.
IEFP (Instituto do Emprego e Formação Profissional)
Professional Training Certificate, Digital Marketing / Digital Communication
Completed IEFP professional training courses in Digital Marketing and Digital Communication Media.
Availability
Location
PortugalAuthorized to work in
Job categories
Interested in hiring Miguel Filipe?
You can contact Miguel Filipe and 90k+ other talented remote workers on Himalayas.
Message Miguel FilipeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
