Open to opportunities

Unwana Umoh

@unwanaumoh

Message

Operations & systems leader transforming fast-growing teams into scalable execution.

Nigeria

Message

What I'm looking for

I’m looking for full-time remote roles where I can build scalable, KPI-driven operations with async-first communication—turning SOPs, governance, and automation (Zapier/Make/n8n) into measurable execution across teams.

I’m an operations leader with 6+ years transforming founder-led, fast-growing businesses into structured, scalable systems. I design tiered workflows and KPI-driven execution frameworks that operate reliably—even fully remote.

At d.light, I rebuilt a slow, centralized aftersales system across rural and urban regions by enforcing execution without constant oversight. I implemented L1/L2 support structures, localized technician ownership, defined TAT benchmarks, and built performance dashboards for 170+ field personnel—cutting resolution time from 35 to 5 days while driving 77% referral-driven sales growth and cutting operational friction.

As an Operations & Systems Consultant, I’ve redesigned end-to-end execution for growth-stage teams, structured delivery zones and accountability, and stabilized pricing and billing workflows. I’m currently deepening AI automation expertise through Zapier, Make, n8n, and APIs—so I can turn SOPs and operations into repeatable, measurable systems.

Experience

Work history, roles, and key accomplishments

Regional Aftersales Ops Manager

d.light

Nov 2021 - Dec 2025 (4 years 1 month)

Rebuilt a centralized aftersales system into tiered, region-owned workflows that reduced customer resolution time from 35 to 5 days. Increased referral-driven sales by 77%, improved visibility across 170+ field personnel, and expanded service coverage into rural regions.

SLA TAT Benchmarking SOP Development KPI Tracking Performance Dashboards Root Cause Analysis Remote Operations

Operations & Systems Consultant

Logistics Startup

Aug 2025 - Oct 2025 (2 months)

Redesigned end-to-end delivery execution by structuring operations into zones with defined workflows and accountability. Standardized pricing, implemented KPI tracking, supported a real-time dispatch coordination system, and scaled monthly revenue from $10K to $93K while reducing founder dependency.

Delivery Operations Redesign Workflow Design Accountability System KPI Tracking Dispatch Coordination Order And Rider Coordination Process Optimization Performance Analytics

Operations & Business Analysis Consultant

Fashion SME

Jul 2024 - Dec 2024 (5 months)

Diagnosed pricing inconsistencies and bottlenecks in manual billing and production delays, then implemented a structured pricing and billing system. Introduced order tracking to improve delivery consistency and stabilized profitability at $17K–$25K/month to enable scaling.

Root Cause Analysis SOP Development Delivery Operations Structuring Profitability Stabilization Process Optimization Business Analysis

Operational Analysis & Root Cause Lead

d.light

Aug 2023 - Present (2 years 10 months)

Authored SOPs and escalation documentation for QA and aftersales operations, strengthening internal controls and governance. Reduced operational losses by standardizing field activities and improved audit readiness through data governance alignment.