Open to opportunities

Rachael Olaiya

@rachaelolaiya

Message

Operations and business process professional bridging finance, CRM workflows, and programme delivery.

Nigeria

Message

What I'm looking for

I’m looking to lead operations and business process improvement—standardising workflows, tightening CRM/sales pipelines, and using data reporting to drive measurable efficiency gains across cross-functional teams.

I’m an operations-focused professional with a foundation in accounting, financial services, and programme management, and I build structure where it doesn’t exist. I identify inefficiencies, document and standardise processes, and coordinate cross-functional teams to improve organisational effectiveness—bridging finance into operations and business process improvement.

In my recent work, I introduced data collection and reporting systems that lifted documentation accuracy by 80% and operational efficiency by 30%, and I directed a mentorship and development programme portfolio reaching 2,000+ participants with 60% year-on-year engagement growth. From operations lead work to pro bono and fee-based consulting for early-stage SMEs, I design repeatable operating frameworks, optimise CRM and sales workflows, and translate data into reporting that supports decision-making.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

AlwaysON

Jan 2026 - Present (6 months)

Supported the structuring of startup operations for a renewable energy company by documenting workflows and standardising sales pipeline processes. Assisted with Zoho CRM implementation and contributed to pipeline/activity reporting to inform decision-making.

Sales Operations Workflow Documentation Sales Pipeline Management Lead Management Zoho CRM CRM Implementation Operational Reporting Cross functional Coordination

Current

Operations Lead

Current

Zintra Solutions

Dec 2025 - Present (7 months)

Designed and refined the company operating system by standardising processes and leading process documentation for onboarding. Provided team project oversight, led weekly stand-ups, and ensured operational compliance.

Process documentation Team Coordination Operational Compliance

Current

Founder & Lead Consultant

Current

Refine Impact Consulting

Sep 2024 - Present (1 year 10 months)

Provided pro bono and fee-based consulting to help SMEs build operational foundations for sustainable growth. Designed operational frameworks, standardised business processes for founders, and advised on financial and operational structuring.

SME Business Process Design Advisory Services Strategic Clarity Process documentation

Programme Manager

TOC Africa

Jan 2022 - Jan 2025 (3 years)

Coordinated the 20-Minutes with a Mentor initiative and planned and executed TOC Link-Up Networking Event. Curated virtual development programmes and built cross-sector partnerships to expand beneficiary outreach.

Program Management Event Planning Stakeholder Engagement Speaker Coordination Partnership Development Portfolio Event Budget Coordination

Finance & Operations Officer

Aide Solutions Ltd

Jul 2023 - Jul 2024 (1 year)

Managed financial operations including payables, receivables, and reporting to support accuracy and compliance. Supported operational planning and process improvement, and prepared monthly and quarterly financial reports for budget monitoring and decision-making.

Financial Reporting Financial Compliance Operational Planning Resource Allocation Process Improvement

Relationship Manager

Alpha Morgan Capital Managers Limited

Nov 2021 - Sep 2023 (1 year 10 months)

Managed client investment portfolios by aligning strategies with clients’ goals and risk profiles. Analysed investment performance data and provided strategic financial planning advice while supporting long-term client relationships and retention.