Onuoha Ukonu
@onuoha
I help founders and small businesses design systems that generate more leads, automate repetitive tasks, and enhance customer experience.
What I'm looking for
When businesses grow faster than their systems, operations become the bottleneck.
Most founders don't need another tool.
They need a business that runs better.
I help founders and growing businesses build systems that eliminate operational chaos, reduce manual work, and create room for sustainable growth. Instead of patching problems with more software, I design workflows that make the business easier to run.
My philosophy is simple: Better systems build better businesses.
Every engagement follows my SCALE Framework™:
S — Study your business, goals, and customer journey.
C — Clarify bottlenecks and opportunities.
A — Automate the right processes with AI and smart workflows.
L — Launch reliable systems with clear documentation.
E — Evolve through continuous improvement.
This approach has helped businesses:
• Reduce client onboarding time by 74%.
• Eliminate up to 89% of manual work.
• Save teams 19+ hours every week.
• Improve customer response times by 88%.
• Retain 93% of client accounts through better operations.
• Document 92% of business processes into scalable SOPs.
• Generate 70% qualified leads through structured outbound systems.
I've worked with founders and executive teams across SaaS, HVAC, PR, fintech, staffing, healthcare, consulting, and professional services, helping them replace complexity with systems built to scale.
How I help:
1. Business Operations
2. Automation & AI
3. Growth Systems
I build systems that help businesses operate with less friction, make better decisions, and grow without hiring before they're ready.
If you're looking for someone who understands both business operations and automation, let's talk.
📩 Send me a message, and let's identify the bottleneck that's holding your business back.
🌟 Better Systems Build Better Businesses.
Experience
Work history, roles, and key accomplishments
Executive Operation Manager
Independent
Jan 2021 - Dec 2024 (3 years 11 months)
Managed multi-account portfolios, improving retention and CSAT through proactive risk mitigation. Drove 30%+ campaign performance gains and 20%+ revenue expansion via upsell execution. Built AI workflows that surfaced client health signals, cut reporting time by 40%, and accelerated executive decisions.
Client Success & Growth Manager
GrowthStack Consulting
Sep 2020 - Feb 2022 (1 year 5 months)
Managed accounts end-to-end from onboarding through renewal, achieving 95% retention. Built executive-level relationships that deepened stakeholder alignment and long-term engagement. Led campaign optimisation with SDR and ops teams, improving meeting conversion by 25%. Proactive communication frameworks increased CSAT and reduced churn risk.
Operations & CS Coordinator
DigitalWave Services
Mar 2018 - Dec 2020 (2 years 9 months)
Supported CS and ops teams managing high-volume outbound campaigns, improving portfolio visibility and client alignment. Coordinated structured onboarding that accelerated time-to-value. Identified expansion opportunities contributing to measurable revenue growth. AI-assisted reporting and workflow automation cut manual workload by 35%.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Owerri
Bachelor of Technology, Agriculture
Completed a Bachelor of Technology program in Agriculture at the Federal University of Technology, Owerri.
LinkedIn Learning
Certificate, Customer Experience
Completed a professional course on Customer Experience Journey Mapping.
Coursera (Google)
Professional Certificate, Project Management
Earned the Google Project Management Certificate through Coursera.
Asana
Certificate, Workflow Automation
Completed the Asana Workflow Specialist — Process Optimization certification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
onuoha-u.github.io/portfolioSalary expectations
Job categories
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