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Onuoha UkonuOU
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Onuoha Ukonu

@onuoha

I specialize in automating workflows for founders and coaches, reclaiming 10+ hours per week through strategic automation.

Nigeria
Message

What I'm looking for

I’m seeking remote roles where I can lead CRM and automation projects, improve customer journeys, and scale success operations in a growth-focused, collaborative environment.

‎You didn't build your business to spend your days buried in emails, chasing follow-ups, and managing a calendar that runs you instead of the other way around.

‎‎I helped clients reclaim an average of 10+ hours per week, resulting in 20% increase in operational efficiency.

‎I'm Onuoha, Executive Operations Partner.
‎For 7+ years, I've worked behind the scenes with founders, online coaches, and growing teams to eliminate the operational drag quietly costing them time, money, and mental bandwidth every week.
‎I specialize in two things above everything else: AI-powered workflow automation and executive-level operations support. Together, they replace the manual chaos with systems that actually run.

‎I understand as a business owner, you’re juggling too many tools, teams across time zones not always aligned, repetitive tasks eating up hours every week, and systems that feel more like chaos than support, how frustrating it is when your CRM doesn’t reflect your actual pipeline, your inbox piles up to hundreds of unread emails, and important opportunities slip through the cracks because everything depends on you.
‎The pressure of managing multiple projects, launches, clients, and internal operations at the same time, while still trying to grow the business.
‎That’s usually the point where doing everything yourself stops being efficient and starts becoming the bottleneck.

‎INDUSTRIES I KNOW BEST:
‎1. Online coaching and course businesses.
‎2. SaaS startups and tech founders.
‎3. Digital agencies and creative studios.
‎4. Consulting firms and solo executives.

‎WHAT SETS ME APART:
‎Most virtual assistants complete tasks. I build the systems that make tasks unnecessary.
‎I come in, map what is slowing you down, automate what can be automated, organize what needs structure, and hand back a backend that runs with far less of your time and attention than before. My clients don't just get support, they get clarity, momentum, and hours back in their week.
‎I communicate proactively, flag problems before they become fires, and treat your business with the same care and attention I would give my own. Long-term working relationships are what I am built for.

‎READY TO TALK?

‎Send me a message describing your biggest operational bottleneck right now. I will reply within 24 hours with two or three specific ideas for fixing it, no commitment, no pitch, just value upfront.

‎Let's build something that actually runs.

Experience

Work history, roles, and key accomplishments

IN
Current

Executive Operation Manager

Independent

Jan 2021 - Dec 2024 (3 years 11 months)

Managed multi-account portfolios, improving retention and CSAT through proactive risk mitigation. Drove 30%+ campaign performance gains and 20%+ revenue expansion via upsell execution. Built AI workflows that surfaced client health signals, cut reporting time by 40%, and accelerated executive decisions.

GC

Client Success & Growth Manager

GrowthStack Consulting

Sep 2020 - Feb 2022 (1 year 5 months)

Managed accounts end-to-end from onboarding through renewal, achieving 95% retention. Built executive-level relationships that deepened stakeholder alignment and long-term engagement. Led campaign optimisation with SDR and ops teams, improving meeting conversion by 25%. Proactive communication frameworks increased CSAT and reduced churn risk.

DS

Operations & CS Coordinator

DigitalWave Services

Mar 2018 - Dec 2020 (2 years 9 months)

Supported CS and ops teams managing high-volume outbound campaigns, improving portfolio visibility and client alignment. Coordinated structured onboarding that accelerated time-to-value. Identified expansion opportunities contributing to measurable revenue growth. AI-assisted reporting and workflow automation cut manual workload by 35%.

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Owerri logoFO

Federal University of Technology, Owerri

Bachelor of Technology, Agriculture

Completed a Bachelor of Technology program in Agriculture at the Federal University of Technology, Owerri.

LL

LinkedIn Learning

Certificate, Customer Experience

Completed a professional course on Customer Experience Journey Mapping.

CG

Coursera (Google)

Professional Certificate, Project Management

Earned the Google Project Management Certificate through Coursera.

Asana logoAS

Asana

Certificate, Workflow Automation

Completed the Asana Workflow Specialist — Process Optimization certification.

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