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Olumide Adeniyi

@olumideadeniyi

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Project and operations leader driving process optimization, digital transformation, and measurable growth.

Nigeria

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What I'm looking for

I seek a role where I can lead operations or product-operations, optimize processes, scale remote teams, and drive measurable growth in a fast-paced, collaborative environment.

I am a results-oriented Project and Operations Manager with 7+ years leading cross-functional and remote teams to deliver measurable business outcomes. I specialize in workflow redesign, KPI-driven reporting, and stakeholder alignment to drive operational efficiency and revenue growth.

In recent roles I delivered a 42% sales increase, cut product returns from 30% to 5%, eliminated 30% of operational bottlenecks, and scaled technician onboarding and activation across regions. I combine hands-on technical support and quality management experience with product operations and agile practices to ensure stable launches and high service reliability.

I am passionate about translating operational challenges into actionable solutions, building structured reporting and SLA frameworks, and enabling distributed teams to perform. I bring strong analytical skills, clear communication, and a track record of improving processes and customer satisfaction in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Head of Operations

AFKIT

Feb 2024 - Oct 2025 (1 year 8 months)

Drove 42% sales growth by redesigning workflows and aligning sales-ops collaboration; reduced product returns from 30% to 5% and eliminated 30% of bottlenecks to accelerate delivery and SLA compliance.

Operations Management Workflow Optimization KPI Tracking Quality Control Sales Operations Process Improvement Stakeholder Management Reporting

Product Manager

REELIV

Jan 2023 - Jan 2024 (1 year)

Onboarded 700+ technicians and implemented SLAs to boost service reliability; led regional expansion and improved technician activation by 32% through analytics-driven onboarding improvements.

Product Management Onboarding SLA Management Analytics Growth

Branch Manager

AFKIT

Nov 2019 - Dec 2022 (3 years 1 month)

Maintained 100% business continuity during a 6-month COVID-19 lockdown via remote operations; increased online engagement ~60% and transitioned operations to remote-enabled systems to improve digital capability.

Branch Management Remote Operations Business Continuity Digital Transformation Customer Support Change Management Team Leadership

IT Support Technician

AFKIT

Sep 2018 - Nov 2019 (1 year 2 months)

Resolved 50+ technical issues weekly and cut troubleshooting time by 40% through improved documentation and root-cause analysis, providing backend insights that informed engineering decisions.

IT Support Troubleshooting Technical Documentation Root Cause Analysis

Quality Control Agent

AFKIT

Sep 2017 - Aug 2018 (11 months)

Designed a QMS that reduced setup time by 55% and improved post-purchase satisfaction by aligning QC with logistics and product teams to reduce defects and returns.

Quality Management Process Optimization Logistics Coordination & QA