Umer Shariff
@umershariff
IT Support Engineer specializing in systems administration, Office 365, and cybersecurity.
IndiaWhat I'm looking for
I am an IT Support Engineer with over 4.7 years of experience in technical support, system administration, and infrastructure management across Windows and Linux environments. I have a proven record of diagnosing complex issues, reducing system vulnerabilities by 60% through proactive patch management, and resolving 99.2% of Tier 2 tickets while maintaining a 95% SLA for 200+ users.
I specialize in Microsoft Office 365 migrations and hybrid Active Directory/Exchange management, cloud backup implementation, ServiceNow administration, and CCNA-level networking. I deliver secure, scalable support, train junior staff, collaborate with Level 3 teams for escalations, and continuously streamline IT operations to improve performance and reduce costs.
Experience
Work history, roles, and key accomplishments
WLResolved 99.2% of Tier 2 tickets and maintained 95% SLA for 200+ users; led UAE projects that reduced system vulnerabilities by 60% through patch management and proactive remediation.
System Administrator
Sys-information Healthcare
Jul 2018 - Dec 2019 (1 year 5 months)
Managed Office 365 migrations, Active Directory and cloud backups while administering telephony platforms and Comodo RMM to ensure secure, continuous operations with minimal disruption.
System Support Engineer
Manipal Computers Ltd
Jun 2018 - Sep 2019 (1 year 3 months)
Monitored and maintained IT infrastructure, installed and configured OS and applications, and ensured system availability and performance across client environments.
Education
Degrees, certifications, and relevant coursework
Wipro
Training / Certificate, Artificial Intelligence
2023 - 2023
Completed generative AI fundamentals and responsible usage training at Wipro in July 2023.
CCCisco (CCNA)
CCNA, Networking
2019 - 2022
Completed CCNA (Cisco Certified Network Associate) Routing and Switching certification between 2019 and 2022.
DBanumaiah's Polytechnic
Diploma, Computer Science and Engineering
Diploma in Computer Science and Engineering awarded in 2014 with coursework in system administration and networking.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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