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ankit kashyap

@ankitkashyap

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IT Support Engineer with 3+ years of enterprise-level experience.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, a collaborative team environment, and the chance to work on innovative projects.

I am an IT Support Engineer with over three years of experience in enterprise-level technical support, networking, and system administration. My expertise lies in server monitoring, Active Directory, DNS, DHCP, and both Windows and Linux administration. I am adept at troubleshooting operating system and network issues, managing infrastructure, and ensuring system stability.

In my previous roles, I have delivered technical support to end-users, managed a team of 25 people, and successfully led multiple projects, including the deployment of network infrastructure and large-scale PC upgrades. My ability to resolve service tickets promptly and efficiently has significantly reduced system downtime and increased team efficiency.

I am passionate about leveraging my skills in cloud computing, networking, and system management to contribute to a dynamic team. I thrive in challenging environments where I can utilize my problem-solving abilities and technical knowledge to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Desktop Support Engineer

3i Infotech Consultancy Services Limited

Sep 2023 - Mar 2024 (6 months)

Delivered technical support to end-users for hardware, software, and network issues, reducing system downtime and increasing team efficiency. Managed DHCP configurations by reserving IP addresses. Resolved service tickets promptly, ensuring efficient operations for internal users.

Support Software Routers Firewalls

Technical Support Lead

CMS IT Services

Sep 2021 - Apr 2023 (1 year 7 months)

Managed a team of 25 people, overseeing daily activities and providing Active Directory management including user accounts, groups, and OUs. Provided exceptional customer support, efficiently handling and resolving technical issues through a ticket-based system. Offered Office 365 support, troubleshooting mail issues, and conducting BigFix system patching.

Active Directory Office 365 Ticketing Systems

Assistant IT Manager

JR Global Services

Nov 2019 - Mar 2021 (1 year 4 months)

Installed and configured Windows Server OS in virtual and physical environments, managing Hyper-V for virtualized infrastructure. Configured DNS, DHCP, and Active Directory for enterprise environments. Managed domain administration tasks, including user and group management, security updates, and troubleshooting domain-related issues.

Windows Server Hyper V DNS Active Directory Domain Management

Education

Degrees, certifications, and relevant coursework

Mats University

Bachelor of Technology, Computer Science

Pursued a Bachelor of Technology in Computer Science, focusing on fundamental concepts and practical applications within the field. Gained knowledge in various aspects of computing during the program.

Chhattisgarh Swami Vivekanand Technical University

Diploma, Electronics and Telecommunication

Completed a Diploma in Electronics and Telecommunication, acquiring foundational knowledge in electronic systems and communication technologies. Developed practical skills relevant to the telecommunications industry.