ankit kashyap

Delivered technical support to end-users for hardware, software, and network issues, reducing system downtime and increasing team efficiency. Managed DHCP configurations by reserving IP addresses. Resolved service tickets promptly, ensuring efficient operations for internal users.

Managed a team of 25 people, overseeing daily activities and providing Active Directory management including user accounts, groups, and OUs. Provided exceptional customer support, efficiently handling and resolving technical issues through a ticket-based system. Offered Office 365 support, troubleshooting mail issues, and conducting BigFix system patching.

Installed and configured Windows Server OS in virtual and physical environments, managing Hyper-V for virtualized infrastructure. Configured DNS, DHCP, and Active Directory for enterprise environments. Managed domain administration tasks, including user and group management, security updates, and troubleshooting domain-related issues.

Pursued a Bachelor of Technology in Computer Science, focusing on fundamental concepts and practical applications within the field. Gained knowledge in various aspects of computing during the program.

Completed a Diploma in Electronics and Telecommunication, acquiring foundational knowledge in electronic systems and communication technologies. Developed practical skills relevant to the telecommunications industry.