Saad Faki
@saadfaki
IT Support Engineer skilled in Active Directory and Office 365.
IndiaWhat I'm looking for
I am an IT Support Engineer with hands-on experience in managing user accounts and providing technical support across diverse environments. My expertise lies in Active Directory, Office 365 administration, and backup operations, ensuring seamless user experiences and compliance with service level agreements.
Throughout my career, I have successfully administered user accounts, managed licenses, and resolved technical issues, all while applying ITIL best practices. I have a strong foundation in backup infrastructure management, having collaborated with cross-functional teams to troubleshoot and optimize backup performance. My commitment to delivering high-quality IT support has been demonstrated through my roles at CitiusCloud Services and NTT Global Data Center.
Experience
Work history, roles, and key accomplishments
Associate Support Engineer
CitiusCloud Services LLP
Sep 2024 - Present (11 months)
Provided end-to-end technical support across diverse environments, ensuring proper access control and security compliance. Administered Office 365, including user licensing, mailbox configuration, and basic troubleshooting.
Backup Administrator
NTT Global Data Center and Cloud Infrastructure
Jul 2022 - Present (3 years 1 month)
Provided operational support to the backup infrastructure by scheduling client backups, monitoring backup performance, and troubleshooting issues. Performed File System, Database (SQL, Oracle), and Image Level Restoration Activities.
Education
Degrees, certifications, and relevant coursework
M.H. Saboo Siddik College of Engineering
Bachelor of Engineering, Electronic and Telecommunication
2017 - 2021
Grade: 7.56/10
Completed a Bachelor of Engineering in Electronic and Telecommunication. Achieved a CGPI of 7.56/10, demonstrating strong academic performance in core engineering principles.
St Xavier's College
HSC, General Studies
2015 - 2017
Grade: 66.46%
Completed Higher Secondary Certificate (HSC) with a focus on general studies. Achieved a percentage of 66.46%.
St Joseph’s High School
SSC, General Studies
Grade: 88.86%
Completed Secondary School Certificate (SSC) with a strong academic record. Achieved a percentage of 88.86%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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