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@saadfaki
IT Support Engineer skilled in Active Directory and Office 365.
IndiaI am an IT Support Engineer with hands-on experience in managing user accounts and providing technical support across diverse environments. My expertise lies in Active Directory, Office 365 administration, and backup operations, ensuring seamless user experiences and compliance with service level agreements.
Throughout my career, I have successfully administered user accounts, managed licenses, and resolved technical issues, all while applying ITIL best practices. I have a strong foundation in backup infrastructure management, having collaborated with cross-functional teams to troubleshoot and optimize backup performance. My commitment to delivering high-quality IT support has been demonstrated through my roles at CitiusCloud Services and NTT Global Data Center.
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Work history, roles, and key accomplishments
CitiusCloud Services LLP
Sep 2024 - Present (1 year 2 months)
Provided end-to-end technical support across diverse environments, ensuring proper access control and security compliance. Administered Office 365, including user licensing, mailbox configuration, and basic troubleshooting.
NTT Global Data Center and Cloud Infrastructure
Jul 2022 - Present (3 years 4 months)
Provided operational support to the backup infrastructure by scheduling client backups, monitoring backup performance, and troubleshooting issues. Performed File System, Database (SQL, Oracle), and Image Level Restoration Activities.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Electronic and Telecommunication
2017 - 2021
Grade: 7.56/10
Completed a Bachelor of Engineering in Electronic and Telecommunication. Achieved a CGPI of 7.56/10, demonstrating strong academic performance in core engineering principles.
HSC, General Studies
2015 - 2017
Grade: 66.46%
Completed Higher Secondary Certificate (HSC) with a focus on general studies. Achieved a percentage of 66.46%.
SSC, General Studies
Grade: 88.86%
Completed Secondary School Certificate (SSC) with a strong academic record. Achieved a percentage of 88.86%.
Software and tools used professionally
IndiaYou can contact Saad and 90k+ other talented remote workers on Himalayas.
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