Open to opportunities

RAJESH PRABU

@rajeshprabu

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Dedicated IT support engineer with 5+ years delivering network, systems, and user-focused solutions.

India

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What I'm looking for

I seek a role providing hands-on systems and network support in a collaborative, security-focused organization with growth into infrastructure or cloud responsibilities.

I am a dedicated IT support engineer with 5+ years of hands-on experience providing technical support, system administration, and network maintenance across academic and enterprise environments.

I have implemented and managed enterprise applications, configured and troubleshot Windows, Linux, and macOS systems, and administered network infrastructure including routers, switches, VPN, VoIP, VLANs, and Wi‑Fi.

My background includes managing backups and disaster recovery, supporting virtualization and VDI environments, and working with cloud platforms and virtualization technologies like VMware/Hyper-V. I have experience with ticketing systems (JIRA, ServiceNow) and basic scripting in Python and PowerShell.

I focus on secure, reliable IT operations, strong user support, and aligning ICT services with organizational goals—backed by certifications such as ITIL v3 Foundation and CompTIA A+/Network+.

Experience

Work history, roles, and key accomplishments

Current

IT Service & Support Engineer

Current

Sambhram University

Nov 2023 - Present (1 year 11 months)

Install and configure software and hardware, secure networks and systems, and provide user technical support while managing backups and maintaining documentation to ensure system availability and compliance.

Windows Server VPN VoIP VLAN Citrix PowerShell PKI

IT Helpdesk Analyst

DMI, St John the Baptist University

Aug 2019 - Jun 2021 (1 year 10 months)

Provided first-line IT support, configured network devices and servers, managed backups and disaster recovery, and coordinated ICT projects and SLAs to improve system performance and business alignment.

Linux Windows Routers Backup SLA Management Troubleshooting ICT

IT Assistant

Kalasalingam Institute of Technology

Jan 2006 - May 2008 (2 years 4 months)

Served as first point of contact for IT support, installed and maintained hardware and software, troubleshot system errors, and maintained technical documentation and preventive measures.

Installation Troubleshooting Documentation Desktop Support

Education

Degrees, certifications, and relevant coursework

Anna University

Master of Engineering, Computer Science and Engineering

2016 - 2018

Grade: First class

Completed a Master of Engineering in Computer Science and Engineering with first class, focusing on cloud computing, data management, networks, and IT management.

Anna University

Bachelor of Engineering, Computer Science and Engineering

2011 - 2015

Grade: First class

Completed a Bachelor of Engineering in Computer Science and Engineering with first class, covering networks, database management, web design, and information management.