Open to opportunities

Mani Kumaran

@manikumaran

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Senior IT Support Engineer delivering reliable desktop, network, and system operations.

India

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What I'm looking for

I’m seeking a challenging position as an IT Support Engineer or System Administrator to use my 8+ years of IT support experience, problem-solving skills, and technical expertise to drive organizational success.

I’m an experienced IT Support Engineer with 8+ years of expertise in desktop support, system administration, network troubleshooting, and enterprise IT operations. I’m skilled in Windows and Linux administration, Active Directory, Office 365, VPN support, and both hardware/software installation and remote technical support.

In my recent roles (including SPOC Manager – Vendor and IT Manager), I managed IT support coordination, monitored network connectivity, resolved end-user issues efficiently, and maintained IT infrastructure in fast-paced environments. I’ve also configured and maintained LAN/WAN networking—handling routers, switches, VPN connectivity, and wireless access points—so teams can stay productive with stable systems and timely resolutions.

Experience

Work history, roles, and key accomplishments

SPOC Manager (Vendor)

Airtel PPCI

Mar 2024 - Mar 2026 (2 years)

Managed Airtel vendor operations and coordinated IT support activities, handling client communication to ensure timely issue resolution. Monitored network connectivity and escalated critical technical issues while coordinating with internal teams and vendors.

Vendor Management IT Support Client Communication Escalations Network Troubleshooting Router And Switch Support Remote Technical Support

IT Manager

EBK & Aria Group of Companies

Feb 2023 - Dec 2023 (10 months)

Managed overall IT infrastructure and end-user support, maintaining hardware, software, printers, and network devices. Administered Active Directory users and security policies to support stable operations.

IT Infrastructure Management end user support Printer Support Active Directory Administration System Administration

Network Engineer

Cloud Ware Technology

Feb 2021 - Nov 2022 (1 year 9 months)

Configured and maintained LAN/WAN network infrastructure, managing routers, switches, VPN connectivity, and wireless access points. Performed network troubleshooting and supported systems to resolve connectivity and user issues.

LAN WAN Switch Configuration Network Troubleshooting Network Monitoring System Support

Desktop Support Engineer

Globe Caliber

Jan 2020 - Dec 2020 (11 months)

Provided desktop and laptop technical support for end users by installing and configuring operating systems, software, and hardware devices. Resolved user issues to maintain productive device operations.

Desktop Support end user support Remote Support

L1 Support Engineer

Aforeserve

Feb 2017 - Dec 2019 (2 years 10 months)

Delivered first-level technical support for desktop and network issues, supporting users via ticketing tools and remote desktop support. Investigated and resolved incidents to reduce downtime for end users.

Ticketing Support Remote Desktop Support Network Troubleshooting end user support

Admin IT Support

CSIT

Jun 2016 - Dec 2016 (6 months)

Handled administrative and basic IT support activities, maintaining office systems and supporting daily operations. Provided routine support to keep workplace systems functioning reliably.

Administrative Support Office Systems Maintenance IT Support Troubleshooting Operations & Support