Kalachar V M
@kalacharvm
Experienced IT Support Engineer specializing in server administration, virtualization, and security operations.
IndiaWhat I'm looking for
I am an IT Support Engineer with 6+ years of hands-on experience in IT support and infrastructure operations, proficient in Windows Server administration, Active Directory, DNS, DHCP, Group Policy, and virtualization using VMware and Hyper-V. I have managed virtualization environments with 50+ VMs, supported endpoint protection and firewall hygiene, and monitored security alerts to investigate phishing, malware, and unauthorized access.
I hold ITIL v4 and Microsoft AZ-900 certifications and have worked across fast-paced enterprise environments, delivering high availability, incident response, user training, and documentation. I am eager to contribute technical expertise and continuous-improvement mindset to a technology infrastructure or security operations team.
Experience
Work history, roles, and key accomplishments
Delivered remote end-to-end support for 500+ users, maintained 99% uptime, administered Active Directory and Group Policy, led major upgrades and security rollouts, and resolved Tier 2/3 incidents including a P1 with documented RCA.
Desktop Support Engineer
Esoftlabs Pvt Ltd
Jan 2019 - Aug 2021 (2 years 7 months)
Provided end-to-end desktop support for Accenture client delivery centres, managed hardware/software provisioning and compliance, and supported remote work transitions during COVID-19.
IT Engineer
Ujjivan Small Finance Bank
Jan 2017 - Feb 2018 (1 year 1 month)
Designed and implemented end-to-end technical support processes for new branch openings and developed a custom CA tool for branch maintenance, improving setup efficiency and support response. Coordinated escalations for state/national leaders, managed Active Directory and virtualization environments, and deployed WannaCry patches to 200+ systems overnight to maintain compliance.
Graduate Trainee Engineer
Suzlon Energy Ltd
Feb 2016 - Dec 2016 (10 months)
Examined technical documentation and customer sites for wind turbine installations and developed performance improvement strategies based on mast data to drive continuous improvement.
Education
Degrees, certifications, and relevant coursework
U B D T College of Engineering
Bachelor of Engineering, Electrical and Electronics Engineering
2011 - 2015
Completed a Bachelor of Engineering in Electrical and Electronics Engineering between 2011 and 2015.
S J M Independent PU College
Pre-University Certificate, Pre-University (PCMB)
2009 - 2011
Completed Pre-University Course in PCMB (Physics, Chemistry, Mathematics, Biology) from 2009 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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