Open to opportunities

Kalachar V M

@kalacharvm

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Experienced IT Support Engineer specializing in server administration, virtualization, and security operations.

India

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What I'm looking for

I seek a role in infrastructure or security operations where I can leverage server, virtualization, and endpoint security expertise, with opportunities for growth and collaborative, improvement-focused culture.

I am an IT Support Engineer with 6+ years of hands-on experience in IT support and infrastructure operations, proficient in Windows Server administration, Active Directory, DNS, DHCP, Group Policy, and virtualization using VMware and Hyper-V. I have managed virtualization environments with 50+ VMs, supported endpoint protection and firewall hygiene, and monitored security alerts to investigate phishing, malware, and unauthorized access.

I hold ITIL v4 and Microsoft AZ-900 certifications and have worked across fast-paced enterprise environments, delivering high availability, incident response, user training, and documentation. I am eager to contribute technical expertise and continuous-improvement mindset to a technology infrastructure or security operations team.

Experience

Work history, roles, and key accomplishments

S/W Support Analyst

Accenture Technology Pvt Ltd

Aug 2021 - Jul 2024 (2 years 11 months)

Delivered remote end-to-end support for 500+ users, maintained 99% uptime, administered Active Directory and Group Policy, led major upgrades and security rollouts, and resolved Tier 2/3 incidents including a P1 with documented RCA.

Active Directory Group Policy MFA Incident Management Patch Management Remote Support Audit Support ITIL Security Compliance

Desktop Support Engineer

Esoftlabs Pvt Ltd

Jan 2019 - Aug 2021 (2 years 7 months)

Provided end-to-end desktop support for Accenture client delivery centres, managed hardware/software provisioning and compliance, and supported remote work transitions during COVID-19.

Desktop Support Hardware Provisioning Software Deployment Remote Support IT Compliance Windows OS Help Desk Asset Management

IT Engineer

Ujjivan Small Finance Bank

Jan 2017 - Feb 2018 (1 year 1 month)

Designed and implemented end-to-end technical support processes for new branch openings and developed a custom CA tool for branch maintenance, improving setup efficiency and support response. Coordinated escalations for state/national leaders, managed Active Directory and virtualization environments, and deployed WannaCry patches to 200+ systems overnight to maintain compliance.

VMWare Technical Support Active Directory VMware Hyper V Network Security Patch Management Help Desk Process Design Troubleshooting

Graduate Trainee Engineer

Suzlon Energy Ltd

Feb 2016 - Dec 2016 (10 months)

Examined technical documentation and customer sites for wind turbine installations and developed performance improvement strategies based on mast data to drive continuous improvement.

Technical Documentation Performance Analysis Continuous Improvement Field Support Attendance Reliability