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Umang Duggal

@umangduggal

Strategic Programs & Brand Lead | Incubating New Institutions & Digital Transformation | Cross-Sector Operations | IIFT Delhi MBA | GenAI

India

Message

What I'm looking for

I'm looking to lead data-driven brand, communications, and demand-generation initiatives in a global, tech-driven environment, partnering across teams to strengthen digital presence, customer journeys, and organizational growth.

Overview

Strategic initiatives and growth professional with 5+ years of experience navigating matrixed, cross-industry environments—from founding educational institutions to optimizing retail operations and deep-tech manufacturing. MBA (IIFT Delhi) and Chemical Engineer (NIT Srinagar).

What I Bring to the Table

0-to-1 Incubation & Brand Scale: Currently establishing the Schools of Law, Medicine, and Education for Jio University while managing full-funnel brand architecture and demand generation.
Operational Discipline: Track record of untangling broken processes—reducing fulfillment drop-offs at AJIO, designing JV roadmaps in green energy, and driving Kaizen/5S workflows at Vedanta.
Modern Toolkit: Vanderbilt-certified in Generative AI; integrate AI-driven workflows, data analytics (GA4/CRM), and agile project management to maintain high output.

How I Work

Thrive in Ambiguity: Highly comfortable stepping into unstructured problem spaces and defining the path forward.
Systems & Process Builder: Passionate about creating institutional memory, repeatable playbooks, and standardized operational cadences.
Self-Driven & Autonomous: Rapid learner with sharp grasping abilities who ramps up instantly on new sectors and executes with minimal oversight.

Experience

Work history, roles, and key accomplishments

Current

Marketing & Communications Manager

Current

Reliance Industries-Jio Institute

Sep 2023 - Present (3 years 1 month)

Spearheading strategic rebranding and messaging architecture for the transition to Jio University, managing a $350k budget for integrated campaigns, and directing website and digital touchpoint evolution.

GenAI Google Analytics SEO CRM Collpoll Meritto Azure Smartsheet SharePoint Social Media Management Brand Management Project Management

Sales Performance Manager

Reliance Retail-AJIO Business

Jan 2023 - Aug 2023 (7 months)

Partnered with regional business leads to design and distribute sales toolkit assets, and spearheaded a cross-functional initiative that reduced cancellations and returns by 32% in 6 months.

Sales Enablement Case Studies Market Intelligence Demand Forecasting Cross Functional Collaboration

Strategy & Planning Manager

Reliance New Energy-Battery Mfg.

Jun 2022 - Dec 2022 (6 months)

Collaborated with global deep-tech partners to write strategic project roadmaps and joint venture timelines, and led design of organization structure and manpower estimates for manufacturing.

Strategic Planning Project Roadmapping Joint Ventures Competitive Benchmarking Secondary Research

Summer Intern-Strategic Marketing

Godrej Africa USA Middle East

Apr 2021 - Jun 2021 (2 months)

Designed and implemented an 80-question survey questionnaire in the USA market for launch viability studies, and benchmarked competitive digital marketing ecosystems.

Survey Design Market Research Competitive Analysis Digital Marketing

Shift Superintendent - Air Plant

Hindustan Zinc Limited (Vedanta)

Jul 2018 - Jul 2019 (1 year)

Led cross-functional operational teams through structured problem-solving cycles, achieving 100% 5S implementation and raising unit 5S audit scores from 67% to 93%.

PDCA 5S+Kaizen Team Leadership Operational Excellence