I am looking for Customer success, service or business development role to be major contributor in bringing in more business, revenues to the company I work for. Onboard, nourish and retain clients for a life time to add value.
UMLooking for a job
Umair Mushtaq
@umair1161
Project Manager, New Business Developer, Sales generator, Excellent Customer service provider
PakistanWhat I'm looking for
Sales & Business Development: Proven ability to drive growth and sustainable profitability through new business development and customer acquisition in industries such as agriculture, energy, telecom, e-commerce, home décor, chemicals, and Amazon seller marketplaces.
- Customer Success & Relationship Management: Skilled in delivering excellent customer service and fostering long-term client relationships, ensuring customer satisfaction and retention. Worked in Upwork Customer support team and achieve daily ticket resolve quotas, call handling.
- Project Management Expertise: Hands-on experience managing projects from initiation to completion, including planning, organizing, budgeting, and managing tasks to deliver successful outcomes.
- Financial & Market Analysis: Expertise in conducting financial feasibilities, cost-benefit analysis, and market research to identify new business opportunities and guide decision-making. Crafted feasibility reports on food sector, create value in supply chain to be submitted to US Aid project.
- Sales Strategy & Lead Generation: Adept at generating sales from scratch, developing sales pipelines, crafting persuasive presentations, proposals, and sales emails, and utilizing tools and CRMs for streamlined customer support.
- Industry Diversification: Versatile experience across various industries, including agriculture, energy, telecom, home décor, chemicals, and Amazon seller marketplaces.
Experience
Work history, roles, and key accomplishments
ALCurrent
Partner
Amaze 4 Holdings LLC
Jan 2024 - Present (1 year 5 months)
Screening and sourcing profitable products for Amazon FBA.
Logistics handling from China to US.
Amazon listing optimization.
Ads campaign on Amazon.
ASCurrent
Business Development Manager - Project
Asghar Sons
Jun 2024 - Present (1 year)
Working as Project Manager, responsible for overall project initiation, planning, organizing, managing tasks, delegating tasks, budgeting, smooth deliveries to international export clients for agriculture goods.
Developing new clients, generating sales - in the first 2 months developed a UK client through lead generation, cold calling.
Secured deals for next season.
MLBusiness Development Manager
MG Agri Foods Pvt Ltd.
Jan 2019 - Mar 2024 (5 years 2 months)
Served as overall planning and project manager heading project management from sourcing, operations, processing, packaging and delivery to export clients.
Developed new markets for Agri products in UK, Russia, Indonesia, Dili timor.
Enhanced revenues, export figures.
Excellent customer service to build long-term relationships.
Sales forecasting, cost and profit analysis.
UPWorking to resolve custmers tickets on Zendesk.
Providing quality customer support via phone and email.
Dealing with enquiries & answering calls from new and existing customers.
Suggesting solutions to customers.
Ticket Escalations to relevant department.
DDLogistics and account management
Donatello doors
Sep 2015 - Sep 2018 (3 years)
Identify the best low-cost material vendors and collaborate closely with them to prevent material shortages.
Handling TMS for smooth deliveries to clients.
Research and engage with handymen to address customer service, claims, and warranty issues in the US.
Log customer service issues and close them successfully after resolution.
MLCustomer service and Sales Manager
MYK Rent a Car LLC
Nov 2013 - Nov 2014 (1 year)
New business development, improving sales.
Providing quality Customer service and resolving claim issues.
Managing google ads and online ads campaign. Presentations to corporate and individual clients and closing deals.
Costing and profit analysis, tracking loan and mark-up repayments to banks.
Adding new fleet, maintaining logs for maintenance of existing fleet.
Education
Degrees, certifications, and relevant coursework
Umair hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PakistanAuthorized to work in
Salary expectations
2k-2k USD
Social media
Interested in hiring Umair?
You can contact Umair and 90k+ other talented remote workers on Himalayas.
Message UmairFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
