JIJannat Irfan
@jannatirfan
Operations and customer success professional with strong leadership skills.
PakistanWhat I'm looking for
I am an operations and customer success professional with a strong background in business development and team leadership. My experience spans various roles, including serving as a Business Developer and Business Strategist at AureLTD, where I worked with international clients to enhance their business strategies. My ability to analyze market trends and client needs has consistently led to successful outcomes.
In my previous role as a Team Lead at Support Solutions Hub, I was responsible for recruitment and training for a major Australian dispatch campaign. This experience honed my leadership skills and strengthened my ability to manage diverse teams effectively. I am passionate about fostering strong client relationships and ensuring operational excellence in every project I undertake.
Experience
Work history, roles, and key accomplishments
Business Development Professional
Aure LTD
Jan 2025 - Jun 2025 (5 months)
Served as a Business Developer and Business Strategist for various international clients within a creative agency. Focused on expanding business opportunities and developing strategic plans.
Case Manager
Cedar Financial
Aug 2024 - Nov 2024 (3 months)
Managed cases for attorneys in the US, assigning hearings in various states and counties. Contributed to the 'Remote Scouts - Attorneys on Demand' campaign.
Team Lead
Support Solutions Hub
Oct 2022 - May 2024 (1 year 7 months)
Led an international team, overseeing recruitment, CRM training, and operations for SilverTop Taxis, an Australian dispatch campaign. Managed team performance and operational efficiency.
Customer Service Executive
Support Solutions Hub
Jul 2022 - Oct 2022 (3 months)
Provided customer services for UK and Australian dispatch campaigns, handling inbound calls for bookings and queries. Ensured high levels of customer satisfaction.
Social Media & Student Counselling Intern
Global Reach Consultants
Jun 2021 - Aug 2021 (2 months)
Managed social media platforms and provided student counseling for A-Levels students. Introduced visa information for various countries.
Business Development Intern
Agility Logistics
Jan 2019 - Dec 2019 (11 months)
Gained exposure to lead generation strategies and fundamental business dynamics. Assisted in various business development activities.
Education
Degrees, certifications, and relevant coursework
University of Central Punjab
BS International Relations, International Relations
2021 - 2025
Studied cross-border relations, armament control, and political resolutions. Gained insights into international dynamics and global governance.
Punjab College
Inter of Commerce, Commerce
2018 - 2020
Focused on the studies of accounting, commerce, and banking. Developed foundational knowledge in business and financial principles.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
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