Ulandi Keevy
@ulandikeevy
Customer success leader focused on retention, growth, and creator enablement.
South AfricaWhat I'm looking for
I am a customer success leader who builds relationships, processes, and teams to drive retention and revenue growth. I have managed 32+ creator and enterprise accounts (~$480K ARR), improved net revenue retention, and led retention and outbound initiatives that increased platform adoption and predictability.
I founded and scaled a membership-based organization to 100+ members with ~90% YOY retention and have hands-on experience across onboarding, upsells, HubSpot workflows, technical support, and creator-focused marketing coaching. I prioritize empathy, proactive problem-solving, and cross-functional collaboration to deliver measurable outcomes.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Passion.io
Aug 2025 - Present (7 months)
Managed 32 creator and enterprise accounts (~$480K ARR) and increased net revenue retention by 150% in one quarter through proactive upsell/cross-sell and structured success planning.
Owner / Founder
Karoo Gymnastics
Jan 2016 - Present (10 years 2 months)
Founded and scaled a membership-based gymnastics organization from 1 to 100+ members across multiple locations, generating ~R400K annual revenue and achieving ~90% YOY retention.
Customer Success
Passion.io
Jan 2022 - Aug 2025 (3 years 7 months)
Established a retention department and increased retention from 11% to 21% in seven months by implementing manual and automated systems and improving onboarding and support.
SDR / Outbound Sales
ProcurementExpress
Jan 2020 - Jan 2022 (2 years)
Launched an outbound prospecting department, hit 100% of weekly demo targets, built HubSpot workflows and multi-level email sequences, and closed deals from outbound campaigns.
Education
Degrees, certifications, and relevant coursework
Monderschools of Montessori
Diploma in Early Educare, Early Childhood Education
Completed a Diploma in Early Educare through Monderschools of Montessori focused on early childhood education principles and Montessori methods.
SAGF
Coaching Certification, Coaching
Completed a Coaching Certification through SAGF covering coaching fundamentals applicable to sports and creator coaching contexts.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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