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Andile Mtakati

@andilemtakati

Customer Success and Sales Operations professional improving retention, revenue, and remote client service.

South Africa
Message

What I'm looking for

I’m looking for a remote/global role where I can own customer outcomes, strengthen retention, and improve sales operations through CRM discipline, clear communication, and process optimization.

I’m a Customer Success and Sales Operations professional with 10+ years of experience managing client relationships, supporting revenue growth, and delivering high-quality service in fast-paced environments.

Across remote coordination roles, I focus on client communication, scheduling, and cross-functional collaboration to ensure service delivery meets expectations and SLA timelines. I’ve also built stronger pipeline discipline through CRM updates and onboarding support.

My results are measurable: I improved service turnaround by 20% while managing 20+ requests monthly, increased retention by 15%, and supported 50+ client accounts. As a Sales Manager, I increased revenue by 25%, led a team of 10+, and improved customer retention by 30%.

Right now, I’m pursuing a Postgraduate Diploma in Management Practice (PGDMP) to strengthen strategic and business leadership. I’m driven by process improvement and stakeholder management—bringing clarity, responsiveness, and accountability to every client interaction.

Experience

Work history, roles, and key accomplishments

FC
Current

Facilities Maintenance HVAC

Facilities Maintenance & HVAC Contractor

Jan 2024 - Present (2 years 4 months)

Coordinated remote service delivery, scheduling, and client communication across 20+ monthly requests while ensuring SLA timelines. Managed suppliers and procurement, improving service turnaround by 20% through tighter operational controls.

Education

Degrees, certifications, and relevant coursework

HS

Henley Business School

Postgraduate Diploma in Management Practice (PGDMP), Management Practice

2026 -

Postgraduate Diploma in Management Practice (PGDMP) candidate to build strategic and business leadership capabilities.

US

University of the Free State

Bachelor of Science (BSc), Microbial Biotechnology

Bachelor of Science in Microbial Biotechnology.

Tech stack

Software and tools used professionally

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