Open to opportunities

Giselle Triegaardt

@giselletriegaardt

Message

Customer Success / Key Account Manager driving retention, renewals and revenue through client-focused solutions.

South Africa

Message

What I'm looking for

I seek a client-focused role where I can drive retention, renewals and growth, coach teams, use data to improve outcomes, and work within collaborative, growth-oriented culture.

I am a results-driven Customer Success and Key Account Manager with six years of experience building strong client relationships, managing enterprise accounts, and driving renewals and upsell revenue. I have overseen large account patches, led renewal discussions and success plans, and acted as a primary point of contact to resolve client issues and align services to customer goals.

My background spans customer success, account management, project lifecycle work and training—supported by experience in SaaS, e-commerce and transportation sectors. I combine data-informed decision making, stakeholder communication and team coaching to deliver measurable outcomes and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Advocate

Current

Mimecast

Apr 2024 - Present (1 year 9 months)

Act as primary client liaison for US accounts, managing renewals and success plans while resolving escalations to maintain high-quality engagement and exceed performance goals since April 2024.

Customer Success Account Management Renewals Client Relationship Management Zendesk SaaS Escalation Management Customer Onboarding

Key Account Manager

SMD Technologies

Jan 2023 - Dec 2023 (11 months)

Managed key enterprise accounts from January 2023 to December 2023, driving product sales, contract negotiations and reporting while preparing stakeholder progress reports and improving customer satisfaction.

Account Management Sales Contract Negotiation Reporting Client Relationship Management Merchandising CRM

Customer Success Manager

DPD Laser

Feb 2020 - Dec 2022 (2 years 10 months)

Oversaw multiple B2C and e-commerce accounts from February 2020 to December 2022, led system testing and deployments, trained clients and staff, and renewed accounts to improve retention and revenue.

Customer Success Account Management Training Clients Renewals Zendesk BI Reporting Upselling

Print Customer Service Rep

DPD Laser

Apr 2018 - Jan 2020 (1 year 9 months)

Provided frontline customer support and managed freight and BI systems from April 2018 to January 2020, reducing wait times and resolving complaints to ensure timely campaign deliveries.

Customer Service Zendesk BI Reporting Complaint Resolution Time Management Communication

Education

Degrees, certifications, and relevant coursework

Academic Institute of Excellence

Certificate, Digital Marketing, Social Media and Design

2020 - 2020

Completed a Certificate in Digital Marketing, Social Media and Design in August 2020 focusing on digital marketing and design tools.

University of Johannesburg

National Diploma, Logistics

Completed a National Diploma in Logistics with coursework covering logistics, purchasing, accounting, production planning and related business subjects.