Open to opportunities

Mihle N

@mihlen

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Sales and customer success specialist with a focus on B2B growth.

South Africa

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What I'm looking for

I am looking for a role that fosters growth, encourages collaboration, and values customer relationships.

As a dedicated Sales and Customer Success Specialist, I have a proven track record of managing a diverse portfolio of B2B accounts, ensuring a 90% customer retention rate through strong relationship-building and strategic upselling. My experience spans across various roles in sales development, where I have consistently exceeded sales KPIs and contributed to significant revenue growth.

At BluWave CRM, I utilized our platform to monitor customer health metrics and proactively address churn risks, collaborating with cross-functional teams to enhance user experience based on customer feedback. My analytical skills were further honed at Pono Ventures, where I developed outbound sales strategies that resulted in a 12% increase in response rates. I am passionate about leveraging technology and data to drive sales success and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Remote Sales & Customer Success Specialist

Current

BluWave CRM Software

Jan 2025 - Present (6 months)

Managed a portfolio of 50+ B2B accounts, cultivating strong client relationships and identifying upsell opportunities, resulting in a 90% customer retention rate. Proactively monitored customer health metrics to anticipate churn risks and implement strategic retention plans.

CRM Customer Retention Account Management Upselling Customer Success Strategic Planning

Remote Business Development Representative

Pono Ventures Agency

Jun 2024 - Dec 2024 (6 months)

Contributed to the development and expansion of high-performing outbound sales strategies for a new sales team, incorporating personalized outreach, lead generation, and A/B testing. Developed analytical skills by tracking sales metrics, optimizing conversion rates, and making data-driven decisions, which led to a 12% increase in response rates.

Outbound Sales Lead Generation A B Testing Sales Analytics CRM Systems Project Management

Remote Senior Sales Development Representative

Storyblok GmBH

Jun 2022 - Jun 2024 (2 years)

Identified and created new qualified sales opportunities from inbound and outbound leads in the SaaS B2B industry, using a multi-channel approach to engage customers. Led multiple projects within the sales team to create a Sales Playbook and deployed multiple outreach sequences, consistently exceeding monthly and quarterly sales KPIs.

SaaS Sales Cold Calling Email Marketing LinkedIn Sales Navigator KPIs

Education

Degrees, certifications, and relevant coursework

University of the Western Cape

Bachelor of Commerce, Financial Accounting

Relevant Coursework: Financial Accounting, Management Accounting, Taxation, Auditing, Micro- & Macro-economics, Business Statistics, Business Management, Information Systems.