At RevenueHoop, I built the Customer Success function from zero, including its strategy, structure, tooling and a team of five. I wrote SOPs for onboarding, adoption and escalations, and launched a Voice of the Customer programme to turn client feedback into product input.
At Superside, I managed enterprise accounts and advised executive stakeholders at global brands. I grew one account from $30k to $180k per month by expanding into new areas of the business, and reversed a churn at a billion-dollar customer before expanding the account in the same engagement.
Earlier, at CCI: Asia-Pacific and CCI: Africa & Middle East, I built Salesforce dashboards, qualified leads and analysed client platform usage to support regional sales. I also created sales content and coordinated conferences and events.
