Patience Mponda
@patiencemponda
Customer-success professional specializing in SaaS onboarding, retention, and support.
South AfricaWhat I'm looking for
I am a customer-focused professional with experience supporting SaaS and service-based businesses in remote environments, excelling at client onboarding, communication, and workflow coordination. I serve as a reliable primary point of contact who simplifies complex processes, maintains accurate documentation, and resolves issues efficiently to build client trust.
I have supported customers through onboarding and ongoing engagement, coordinated schedules and internal handoffs, and identified recurring issues to improve experience. I bring additional experience in recruitment coordination, virtual assistance, real estate client support, and agency client management, and I pursue ongoing development in Customer Success and SaaS best practices.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Remote
Supported SaaS and service-based customers through onboarding and ongoing engagement, acting as primary point of contact to resolve issues and coordinate internal handoffs, improving customer experience by identifying recurring gaps.
Education
Degrees, certifications, and relevant coursework
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South AfricaAuthorized to work in
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