Nancy Nhandara

I’m a results-driven Customer Success Manager with 4+ years of experience turning client goals into practical, data-led strategies across digital marketing, SaaS, and media environments. I enjoy owning the full client journey—from onboarding and campaign planning through optimization, performance reporting, and ongoing account growth.

At EpochTwo, I own end-to-end account management for clients running Meta paid acquisition and lead-gen systems, coordinating across marketing, sales, GoHighLevel build, and call-team operations. I built an onboarding journey that cut time-to-launch by 25% by automating GoHighLevel and related provisioning from a single Typeform submission, and I created weekly performance reporting cadences that translate ad spend, lead volume, and call-team conversions into clear recommendations. I’ve also lifted client retention by 90% and reduced average client query response time by 85% within 6 months by streamlining communication cycles across Slack and email.

Earlier, at Swing Shack, I drove a 27% quarter-on-quarter revenue lift and improved member retention by 28% through data-led marketing campaigns and a structured client journey across paid social, email, and in-person touchpoints. I raised CSAT from 7.2 to 9.1 within 6 months by streamlining reporting cycles and reducing client query response time by 35%. In prior roles, I supported product launches and engagement initiatives—helping reduce new-user churn by 20% and increasing weekly active users by 33%—and managed B2B/B2C client accounts by building proposals, cost estimates, and post-campaign performance reporting that drove 15–40% engagement uplifts.