Open to opportunities

Austin Muranda

@austinmuranda

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Customer Success & Account Management leader driving renewals and expansion for SaaS and cybersecurity teams.

South Africa

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What I'm looking for

I’m looking for a remote, relationship-led Customer Success/Account role where I can own renewals and expansion, partner with C-level stakeholders, revive at-risk accounts, and drive measurable revenue growth with strong UK/EU alignment.

I’m a Customer Success and Account Management professional with 5+ years owning commercial relationships for international SaaS, cybersecurity, and technology companies across the UK, EU, and North America. I’m known for retaining and expanding high-value accounts, reviving dormant and at-risk clients, and growing revenue through consultative relationships with C-level stakeholders, including CEOs, CTOs, and CISOs. Through my work, I’ve contributed $1M+ in revenue across enterprise and mid-market accounts.

In fully remote roles working from GMT+2 with strong daily overlap for UK and European teams, I manage end-to-end client portfolios—from first conversation through commercial terms—while coordinating with senior delivery and specialist teams. I’ve revived dormant accounts (including re-engaging and winning back Crypto.com) and expanded enterprise revenue by aligning upsell and cross-sell motions to evolving risk profiles. I thrive on trusted, responsive engagement across channels and building long-term client confidence through proactive planning, renewals, and clear onboarding-to-adoption execution.

Experience

Work history, roles, and key accomplishments

Current

Customer Solutions Manager

Current

Albertbow

Feb 2026 - Present (4 months)

Owned consultative relationships with founders and senior technical leaders across FinTech, AI and Web3, aligning solutions to client hiring and growth needs. Managed client portfolios end to end from first conversation through commercial terms, sustaining momentum across multi-week cycles and building long-term trust.

Strategic Account Management Relationship Management Consultative Selling Revenue Growth Commercial Negotiation

Client Growth Partner

Few&Far

Jan 2025 - Jan 2026 (1 year)

Revived six dormant client accounts, including re-engaging and winning back Crypto.com after a previously lost relationship. Owned end-to-end account strategy and relationship growth for enterprise clients, repositioning the business as a long-term partner.

Dormant Account Revival Enterprise Account Management Stakeholder Management Strategic Account Planning Revenue Expansion

Key Account Manager

ESET UK

Dec 2023 - Dec 2024 (1 year)

Managed and grew a portfolio of high-value enterprise accounts, consistently retaining and exceeding £60K+ per month in account revenue. Drove cybersecurity account expansion through upselling/cross-selling, led renewals and forecasting initiatives, and coordinated onboarding with technical teams to ensure seamless adoption.

Enterprise Account Management Cybersecurity Solutions Upselling Cross selling Renewals Management Forecasting Account Planning Customer Onboarding

Business Development Specialist

Grove Group Cybersecurity

Jul 2023 - Dec 2023 (5 months)

Engaged senior stakeholders at organizations of 200 to 10,000+ employees, positioning complex cybersecurity solutions based on real business needs. Built qualified pipeline and secured meetings that converted into enterprise sales opportunities, then was promoted internally to Key Account Manager within six months.

Stakeholder Management Pipeline Generation Consultative Sales Crowdstrike Mimecast Appointment Meeting Qualification

Sales & Client Advisor

Metropolitan GetUp

Feb 2022 - Nov 2022 (9 months)

Advised clients on financial products across digital channels, supporting retention through ongoing service and risk profiling. Trained on client retention, servicing, and risk profiling practices to improve customer outcomes.

Client Advisory Client Retention Digital Sales Client Servicing Objection Handling Relationship Building

Sales Agent & Team Leader

Lokner Group

Aug 2021 - Dec 2021 (4 months)

Managed client relationships and closed deals, then was promoted to Team Leader within three months. Recognized as Top Agent based on performance and delivery of sales outcomes.

Sales Closing Client Relationship Management Team Leadership Pipeline Management Consultative Selling Deal Negotiation Performance Coaching Opportunity Qualification

Customer Service Representative

Amazon

Dec 2018 - May 2021 (2 years 5 months)

Delivered customer support and resolved complex issues across multiple channels for a global customer base. Maintained service quality while handling escalations and ensuring timely resolution.

Customer Support Issue Resolution Escalation Handling Troubleshooting Process Adherence Case Management Professional Written Communication