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Ujunwa Chinyere

@ujunwachinyere

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I’m a Customer Service and Client Success Specialist turning inquiries into clear CRM records and retained clients.

Nigeria

Message

What I'm looking for

I’m looking for a role where clear communication and consistent follow-up drive retention—one that values accurate CRM data, strong issue resolution, and practical automation. I’m remote-ready, self-managed, and ready to support customers across multiple time zones.

I’m a HubSpot-certified Customer Service and Client Success Specialist with 4+ years of experience managing client relationships, resolving issues across email, phone, and chat, and keeping CRM systems clean enough that the data actually means something.

I’ve driven measurable outcomes—improving customer response times by 25%, resolving 95% of customer issues at first contact, and supporting retention initiatives that contributed to a 15% increase in monthly recurring revenue. I also maintained 1,000+ project and operational records with full data accuracy, so executives could rely on reporting without extra re-checking.

Across construction, healthcare, community management, and direct customer-facing roles, the through line has been consistent: communicate clearly, follow up consistently, and make sure nothing falls through the cracks. I’ve managed 30+ corporate clients in HubSpot CRM and moderated an online community of 1,000+ members while enforcing guidelines and keeping detailed interaction records.

I bring practical automation into service delivery, including an email-to-WhatsApp notification workflow using Zapier to reduce response lag on critical communications. I’m remote-ready, self-managed, and comfortable operating across multiple time zones with reliable setup and fast, dependable follow-through.

Experience

Work history, roles, and key accomplishments

Current

Remote Community Moderator

Current

Virtual Assistant Mentorship

Jan 2024 - Present (2 years 6 months)

Moderated and supported a remote online community of 1,000+ members by responding to inquiries and support requests while enforcing platform guidelines. Maintained detailed interaction records to support consistent community support.

Community Moderation Customer Support Record keeping Communication Skills

Customer Support Specialist

Sicilsaldo Construction Company

Mar 2025 - Mar 2026 (1 year)

Handled inbound customer, vendor, and stakeholder inquiries across email, phone, and digital channels, ensuring each inquiry was logged, routed, and followed up. Maintained 1,000+ project/operational records with high data accuracy and supported executive reporting and scheduling coordination.

Customer Support Inbound Support Records Management Documentation Reporting Workflow Coordination

Client Success Lead

Princeton Group Operations

Feb 2024 - Mar 2025 (1 year 1 month)

Managed relationships for 30+ corporate clients using HubSpot CRM, maintaining accurate records, engagement logs, and follow-up schedules. Improved customer response times by 25%, achieved 95% first-contact issue resolution, and supported retention initiatives contributing to a 15% increase in monthly recurring revenue.

Client Relationship Management Client Success Customer Support First Contact Resolutions Issue Resolution HubSpot Customer Retention Workflow Optimization

Customer Communications Specialist

Airtel Nigeria

Feb 2022 - Nov 2022 (9 months)

Contacted prospective and existing customers via outbound calls to explain Airtel products, services, and promotions. Handled high volumes of customer conversations, addressed objections, recorded customer responses, and documented follow-up actions to support ongoing customer engagement.

Telemarketing Outbound Calling Objection Handling Active Listening Campaign Response Recording

Customer Service Representative

New Edge Medical Diagnostic Laboratory

Jan 2020 - Jan 2021 (1 year)

Provided front-line support to 60+ patients daily, managing appointments, records, and communications with appropriate accuracy and confidentiality. Built strong documentation and empathetic communication habits to support consistent patient service.

Customer Service Patient Support Appointment Management Records Management Confidentiality Scheduling Documentation Empathy

Direct Sales Executive

United Bank for Africa (UBA)

Sep 2019 - Jan 2020 (4 months)

Engaged prospective customers in underserved communities by introducing banking products and digital financial services and explaining solutions that matched their needs. Guided new customers through account opening, onboarding, and identity verification, and conducted follow-ups to support customer acquisition and outreach initiatives including mobile NIN enrollment.