Oluwaseun Ademoye

I’m a Customer Success Specialist with over 7 years of experience spearheading customer success and retention initiatives. I’ve consistently improved onboarding outcomes, raising customer onboarding success rate by 17% and driving customer satisfaction scores to an all-time high of 92%.

In my recent role, I spearheaded the development of over 150 customer plans using ASANA, created a customer feedback survey program that generated 800+ responses within a month, and reduced customer churn by 25%. By tailoring customer success webinars, I increased product utilization by 15% for existing customers.

I’m proactive in identifying customer training needs and improving utilization, increasing onboarding rate by 15%. I respond to customers’ inquiries about products and services and proffer suitable solutions to complaints through phone, chats, emails, and social media handles—resulting in a 25% increase in customer retention in the first half of 2024.

Before that, I handled high-volume customer support—making at least 150 inbound and outbound calls per day, resolving flagged tickets via Zendesk CRM, and supporting 200+ customers using Jira CRM. I also trained entry-level personnel, acted as a go-to person for new reps and challenging calls, and built strong customer relationships through exceptional service and teamwork.