Looking for a job

Oluwaseun Ademoye

@oluwaseunademoye

Customer Success pro, 7+ yrs (Nigeria, UAE, USA). 25% retention growth, 60% rise, Pan-African award. CRM-savvy, relationship-first.Live Chats & Email.

Nigeria

Message

What I'm looking for

I'm looking for remote or freelance roles in Customer Success, Account Management, or Client Relationship, ideally with B2B companies. I'm open to full-time, part-time, or contract/freelance arrangements, and I have experience working across time zones (currently GMT+1) with teams in the US, UAE, and Africa.

I'm a Customer Success and Account Management professional with 7+ years of experience building customer relationships and driving commercial results across Nigeria, the UAE, the USA, and remote B2B markets. I started in field sales, earning a Pan-Africa Best Sales Representative award, then moved into customer service roles in Dubai and Lagos, handling high-volume support and CRM management (Zendesk, Jira).

Currently, as a Customer Success Specialist for a US-based company, I manage a full client portfolio end-to-end, building 150+ success plans, growing retention by 25%, increasing return-client rate by 60%, and lifting satisfaction scores to 92% through a feedback program I designed and launched. I'm skilled in pipeline management, account development, negotiation, and CRM tools including HubSpot, Zendesk, and Jira.

I'm looking for remote or freelance Customer Success, Account Management, or Client Relationship roles at B2B companies that value a proactive, relationship-first, data-informed approach to account growth, ideally with the opportunity to own the full customer journey from onboarding through renewal and expansion.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Healing Handz Psychiatry

Feb 2024 - Present (2 years 6 months)

Spearheaded the development of 150+ customer success plans, increasing customer onboarding success by 17% using Asana. Built customer feedback surveys (800+ responses/month) to raise CSAT to 92%, reduced churn by 25%, and increased product utilization by 15% via tailored webinars.

Asana Zendesk HubSpot Customer Onboarding CSAT Webinars

Customer Service Support

J&T Express (Middle East)

Oct 2021 - Dec 2022 (1 year 2 months)

Managed 150+ inbound and outbound calls per day to update customers on package locations. Resolved flagged customer tickets via Zendesk and supported 200+ customers through coordination with 8 remote customer service reps using Jira.

Customer Support Outbound Calling Zendesk Jira Ticket Resolution Team Coordination Customer Training Complaint Resolution

Administrative Support Specialist

Corporate Castle

Feb 2019 - Sep 2021 (2 years 7 months)

Responded to telephone and email inquiries regarding product availability and order status while driving fast complaint resolution (including first-call resolution). Served as a go-to mentor for new and established reps, including support for challenging calls.

Customer Service Complaint Resolution Training Support Organizational Skills

Field Sales Representative

Smile 4G Telecommunications Nig. Ltd

Jul 2016 - Jun 2018 (1 year 11 months)

Achieved top sales representative (LENOVO 4G LTE Phones) for the last quarter of the year (Pan Africa). Met sales targets using door-to-door outreach, cold calling, and demo presentations while building long-term customer relationships and resolving customer issues.

Field Sales Cold Calling Lenovo 4G LTE Sales Sales Target Achievement